Courtney Smith
Rosseau,ON
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
2
2
years of professional experience
Work History
Human Resource Manager
Shawanaga First Nation
04.2023 - Current
- Maintained company compliance with local, provincial, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance.
- Motivated employees through employee reviews, regular meetings, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Organized employment files for each employee and led staff orientation.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Instructed senior leaders on appropriate employee corrective steps.
- Structured compensation and benefits according to market conditions and budget demands.
- Developed job descriptions, job postings, and recruitment materials.
- Conducted initial interviews to assess candidates' skills and qualifications.
- Worked with Chief & Council and gave recommendations on candidates that fit appropriately.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Collaborated with Finance Team to ensure all raises, proactive pays are done efficiently.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Oversaw hiring, staffing, and labor law compliance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Financial Clerk
West Parry Sound Health Centre
04.2022 - 03.2023
- Operated computers programmed with accounting software to record, store and analyze information.
- Examined financial statements and records to collect important details and verify calculations.
- Properly processed deposits, withdrawals and payments.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
- Monitored transactions and customer behavior to identify signs of fraud.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted managers with additional duties during employee absences.
- Greeted customers, answered account questions and resolved complaints.
- Placed orders for office products, including paper and toner and kept strict eye on inventory.
- Handled high-volume invoice processing with minimal supervision
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Examined customer payment history and coordinated collections arrangements.
- Worked closely with internal teams to resolve customer billing and payment issues.
Education
Certificate - Human Resources Management
Fanshaw College
London06.2021
Certificate - Personal Support Worker
Canadore College
Parry Sound, ON06.2015
Skills
- Policy Enforcement
- Performance Assessment
- Labor Relations
- Corrective Action Planning
- New Employee Orientation
- Leadership Development
- Staff Management
- Dispute Mediation
- Recordkeeping
- Employee Onboarding
- Recruitment
- Recruitment Oversight
- Records Management
- Human Resources Operations
- Contract Negotiation
- Recruitment Strategies
- Recruitment and Hiring
- HR Policies and Procedures
- Exit Interviews
- Conflict Resolution
- Recruitment and Selection
- Adaptability
- Team Collaboration
- Problem Solving
- Critical Thinking
- Time Management
- Accounts Payable and Receivable
- Billing and Invoicing
- Payments Processing
- Client Relationship Building
Languages
English
Native or Bilingual
Timeline
Human Resource Manager
Shawanaga First Nation
04.2023 - Current
Financial Clerk
West Parry Sound Health Centre
04.2022 - 03.2023
Certificate - Human Resources Management
Fanshaw College
Certificate - Personal Support Worker
Canadore College
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