Courtney Sherritt
Madera
Summary
Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.
Overview
15
15
years of professional experience
Work History
Volunteer
Lambs Elementary School
05.2023 - 10.2024
- Developed a positive rapport with students, making them feel comfortable asking questions or seeking help.
- Supervised recess periods, ensuring safety rules were followed while promoting healthy physical activity.
- Aided classroom management by providing one-on-one support for students requiring additional assistance.
- Coordinated volunteer efforts during school-wide events, ensuring seamless and successful execution. I volunteered for field day, STEM day, and helped to coordinate volunteers.
- Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
- Assisted in organizing school events, fostering a positive school culture and community involvement.
- Enhanced student engagement by implementing interactive and hands-on activities in the classroom.
- Participated actively in PTA meetings, advocating for student needs and contributing ideas for program improvements.
- Assisted in coordinating fundraising events that led to increased resources for classrooms and extracurricular programs.
- Helped with planning and implementation of school fundraisers to bring in needed monies for school. IE, Bingo night, Color Run, Valentines Dance, and more.
- Supported teachers in classroom instruction and activities by grading papers and making copies or laminating.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teachers prepare instructional material and displays.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Facilitated duty free lunch .
- Helped with switching out school wide outdated books in every classroom at the end of the year.
- Catalogued and scanned every book in the school per South Carolina requirement.
- Monitored state testing as a hallway volunteer.
- I worked every book fair twice a year both years we attended Lambs.
- I helped to reprogram the ipads and computers for first graders and kindergartners before the new fall session.
- I helped to scan the library to make sure all the books were checked in before the end of the year.
Front Desk Receptionist
Chino Hills Dental Group and Orthodontics
08.2015 - 09.2016
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Provided basic technical support for front office equipment, minimizing downtime.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Sierra Family Care
02.2013 - 07.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed all tasks in compliance with company policies and procedures.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Collected room deposits, fees, and payments.
Dental Assistant
17th Street Dental
01.2011 - 03.2013
- Documented patient dental health information, medical history, and vital signs for future reference.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Verified patient insurance eligibility and benefits.
Dental Assistant
Dental Depot
09.2009 - 12.2010
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
Education
Associate of Science - Dental Assistant
San Joaquin Valley College
Bakersfield, CA07-2010
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Community service
- Time management
- Relationship building
- Adaptability and dependability
- Inclusive
Timeline
Volunteer
Lambs Elementary School
05.2023 - 10.2024
Front Desk Receptionist
Chino Hills Dental Group and Orthodontics
08.2015 - 09.2016
Front Desk Receptionist
Sierra Family Care
02.2013 - 07.2015
Dental Assistant
17th Street Dental
01.2011 - 03.2013
Dental Assistant
Dental Depot
09.2009 - 12.2010
Associate of Science - Dental Assistant
San Joaquin Valley College
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