Courtney Shea
Burnaby,BC
Summary
Results-oriented store manager with 15 years of retail management experience. Expertise in building long-term customer relationships and consistently exceeding sales targets. Demonstrated success in hiring, developing, and leading high-performance teams.
Overview
14
14
years of professional experience
Work History
Store Manager
The Body Shop
Vancouver, British Columbia
07.2024 - Current
- Trained all new store managers in the district, ensuring consistent training practices.
- Substituted for district sales manager during vacations to maintain operational continuity.
- Recognized as primary contact for other stores regarding daily operations inquiries and help
- Managed daily operations while consistently upholding visual merchandising standards.
Store Manager
La vie en Rose
Vancouver, BC
03.2020 - 07.2024
- Recruit, hire, train and develop 14+ high performing employees
- Met and exceeded annual sales targets each year - 45% increase in 2023
- Managed visual merchandising, maintaining standards and elevating customer experience
- Led monthly employee performance evaluations and rewarded top performers to retain quality personnel
Retail Sales Manager
Calendar Club/Games
Vancouver, British Columbia
10.2012 - 01.2020
- Managed seasonal retail store across multiple years, overseeing operations and ensuring smooth transitions each season.
- Scheduled staff, processed payroll, completed open/close paperwork, managed banking, trained and supervised staff, developed training programs for managers at other locations, received stock, resolved customer complaints, and facilitated sales.
Regional Retail Manager
Vida Spas
Vancouver, British Columbia
04.2016 - 06.2019
- Promoted from GSA to Regional Retail Manager after 10 months
- Sold Valmont and Esthederm skincare lines, consistently achieving sales targets and fostering partnerships with business representatives through regular monthly meetings.
- Ordered retail for 3 locations, maintained inventory levels to prevent loss, conducted month-end inventory, and trained staff on new products while staying under budget.
- Answered telephone and emails professionally, greeted and engaged guests warmly, and managed input and filing of medical history forms.
Education
High School Diploma -
Ebus Academy
01-2009
Skills
- Inventory management
- Visual merchandising
- Training and development
- Leadership and communication
- Conflict resolution
- Organizational skills
References
Available on request
Timeline
Store Manager
The Body Shop
07.2024 - Current
Store Manager
La vie en Rose
03.2020 - 07.2024
Regional Retail Manager
Vida Spas
04.2016 - 06.2019
Retail Sales Manager
Calendar Club/Games
10.2012 - 01.2020
High School Diploma -
Ebus Academy