COURTNEY SEGUIN BOISVENUE
Summerstown,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Sheehan's Pub & Pizza ( 4 Month Contract)
07.2024 - 11.2024
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Warranty Services
KP Windows
06.2022 - 08.2024
- Negotiated with suppliers to secure favorable terms on replacement parts, reducing overall costs associated with warranty services
- Completed customer orders and warranty services according to manufacturer specifications
- Served as the primary point of contact between end-users and third-party vendors when coordinating hardware replacements or warranty services
Program Coordinator
Habitat For Humanity
05.2021 - 05.2022
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Store Manager
McDonald's
04.2015 - 05.2021
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Reached monthly sales goals and grew customer loyalty with a focused approach to the diner experiences
- Managed inventory control, cash control, and store opening and closing procedures
Education
High school diploma or GED -
Cornwall Collegiate & Vocational School
Cornwall, ON06.2016
Skills
- Team Management
- Customer service
- Communication skills
- Leadership
- Organizational skills
- Store Management Experience
- Sales Management
- Interviewing
Certification
- Smart Serve, 08/31/26
- Food Handler Certification, 08/31/26
Timeline
Restaurant Manager
Sheehan's Pub & Pizza ( 4 Month Contract)
07.2024 - 11.2024
Warranty Services
KP Windows
06.2022 - 08.2024
Program Coordinator
Habitat For Humanity
05.2021 - 05.2022
Store Manager
McDonald's
04.2015 - 05.2021
- Smart Serve, 08/31/26
- Food Handler Certification, 08/31/26
High school diploma or GED -
Cornwall Collegiate & Vocational School
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