Courtney Schliebe
Summary
Detail-oriented healthcare professional and final-year BSN student with over 8 years of experience in clinical and administrative settings. Proven success as a Lead Clinical Assistant, CNA, and Hospital Unit Assistant, focusing on optimizing referral workflows, prior authorizations, and complex scheduling for a 24-bed Med-Surg Telemetry unit. Proficient in patient registration, insurance verification, and EHR documentation using SBAR formatting to enhance patient outcomes. Committed to the C-I-CARE patient experience model, recognized for reliability and effective interdisciplinary collaboration in dynamic hospital environments.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Arrowhead Regional Medical Center
10.2018 - 04.2025
- Managed vital sign assessments, assisted with complex care needs, and facilitated safe patient transfers, maintaining high standards of compliance and documentation in a 24-bed telemetry unit.
- Managed patient records, scheduling, charting, and unit communication to support seamless workflow and deliver compassionate care.
- Facilitated unit governance as secretary for unit practice council, maintaining comprehensive records and disseminating information.
Clinical Assistant
Arrowhead Regional Medical Center
09.2016 - 10.2018
- Managed appointment scheduling, insurance verification, patient rooming, vital sign assessments, and lab/referral order management to enhance operational efficiency.
- Implemented a comprehensive overhaul of referral and prior authorization workflows for complex GI procedures, significantly improving accuracy and patient care speed.
- Ensured accuracy of electronic health records (EHR) and directed follow-up care for a daily caseload of 30+ patients, maintaining compliance with clinical documentation and hospital protocols.
- Assisted with minor procedures while independently coordinating clinic activities to optimize patient experience and operational efficiency.
Education
Bachelor of Science - Nursing
Stanbridge University
Riverside, CA05.2026
Skills
- Clinical Support & Vital Signs
- Safety and Compliance
- Unit Coordination
- Specialized Clinical Support
- Process Improvement
- Unit Governance & Leadership
- Interpersonal and Communication
- Patient Experience
- Referral & Authorization Coordination
- Electronic Health Record Management
Timeline
Certified Nursing Assistant
Arrowhead Regional Medical Center
10.2018 - 04.2025
Clinical Assistant
Arrowhead Regional Medical Center
09.2016 - 10.2018
Bachelor of Science - Nursing
Stanbridge University