Courtney Rheaume
St Andrews West,ON
Summary
Seasoned Small Business Owner with 10+ years of experience in operations management, business strategy and administrative management. Demonstrated success in capitalizing on new trends and technologies to drive time management procedures allowing for successful business development initiatives and achieving company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Virtual Assistant
Behind The Screen Virtual Assistant Services
St Andrews West, ON
07.2017 - Current
- Providing exceptional administrative, executive and personal assistance to other business owners, entrepreneurs, visionaries, and business professionals in a multitude of different industries
- Formed and sustained strategic relationships with clients.
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Created invoices and tracked payments received from customers.
- Compiled data from various sources to create reports and presentations.
- Conducted research on potential leads for new business opportunities.
- Proofread documents for accuracy prior to final submission to clients.
- Monitored social media accounts for comments or messages requiring attention.
- Transcribed audio recordings into written format according to specified guidelines.
- Handled data entry tasks to help client spend more time on executive commitments.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Screened emails and decluttered inbox by creating folders, labels and filters.
- Generated leads to business by writing blog posts, website copy and social media posts.
- Booked flights, hotel accommodations and ground transportation for smooth travel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
Operations/Senior Logistics Coordinator
Marketrans
Rigaud, QC
01.2015 - 11.2019
- Developed and implemented strategies to ensure cost-effective, efficient and timely delivery of goods.
- Coordinated with suppliers, manufacturers and customers to ensure smooth supply chain operations.
- Ensured compliance with all relevant international laws, regulations and standards regarding transportation of goods.
- Maintained records of orders shipped, received or returned for audit purposes.
- Managed external partners including freight forwarders, 3PL providers and customs brokers.
- Negotiated contracts with third party vendors for services such as warehousing, trucking and distribution.
- Resolved disputes between customers and carriers relating to delivery delays or damaged goods.
- Planned routes for drivers based on customer requirements while optimizing fuel consumption.
- Reviewed invoices from vendors and suppliers before processing payments.
- Managed paperwork and necessary information required for client shipments.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Prioritized work based on business demands and freight delivery times.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
National Account Coordinator
AusCan Development
Ottawa, ON
01.2013 - 01.2014
- Developed and maintained relationships with national accounts to ensure customer satisfaction.
- Directed and supervised staff performance.
- Assisted with the organization and execution of operational processes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Evaluated and improved existing operational systems and procedures.
- Developed strategies for streamlining workflow processes.
- Resolved customer service issues in a timely manner.
- Managed communications between departments to ensure efficient operations.
- Created documentation outlining operating instructions for staff members.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
Junior Sales Executive
Marcus Evans Events
Montréal, QC
01.2012 - 01.2013
Restaurant General Manager
Pane Pazzo
Dollard-Des Ormeaux, QC
01.2011 - 01.2012
Health bar Manager
Physical Park Gym
Vaudreuil-Dorion, QC
01.2009 - 01.2011
Business Development Associate
Rainmaker Systems
Ville Saint-Laurent, QC
01.2007 - 01.2009
Manager
Cavallaro's
Vaudreuil-Dorion, QC
01.2006 - 01.2007
Telephone Sales Representative
Power Globe
Pointe-Claire, QC
01.2000 - 01.2000
Education
High School Diploma -
Cartier Adult Education Centre
01.2000
Dawson College
Skills
- Business Management
- Client Service
- Relationship Building
- Business Administration
- Negotiation
- Project Management
- Verbal and written communication
- Business Planning
- Customer Relations
- Business Development
- Operations Management
- Partnership Development
- Performance Improvement
- Customer Service Management
- Administrative Management
- Schedule Management
- Data Management
- Customer Retention
- Attention to Detail
- Employee Scheduling
Technical Skills
- Zoom moderating/co-host
- Doodle
- Canva
- Microsoft (Word/Excel/Powerpoint, Outlook, teams)
- Task management (Trello/Asana/Smartsheet/Monday)
- Google Suite (Forms/sheets/docs)
- Airtable
- Xero
- Hubspot
- Maximizer
- Audacity
- Telegram
- Smartsheet
- Shopify
- Notion
- Salesforce
- LinkedIn Navigator
- Owl
Certification
- Internet Marketing
- Project Management Specialist
- Podcast Production Specialist
- Online Event Management
- TICO
Additional Information
Extensive Volunteer Work, Valid Passport, Willing to travel, Proud mother, Part one of two (I'm a twin!), Dog Mom, Animal Lover, Avid ATV'r, Chef, Foody, Artist, Explorer
Groups
Canadian Association of Virtual Assistants, 12/2017, Present, CAVA is a supportive network dedicated to the success of Canadian VAs. The CAVA community is made up of Virtual Assistants from across our great nation who have these common goals; To support the VA industry, by helping all VAs succeed. To promote further awareness of the profession. To ensure the longevity of the profession by working ethically & honestly. To maintain high standards and professionalism in all that they do. To value life-long learning and continuously update skills in order to raise the bar in the profession. To enjoy life and have fun
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Owner/Virtual Assistant
Behind The Screen Virtual Assistant Services
07.2017 - Current
Operations/Senior Logistics Coordinator
Marketrans
01.2015 - 11.2019
National Account Coordinator
AusCan Development
01.2013 - 01.2014
Junior Sales Executive
Marcus Evans Events
01.2012 - 01.2013
Restaurant General Manager
Pane Pazzo
01.2011 - 01.2012
Health bar Manager
Physical Park Gym
01.2009 - 01.2011
Business Development Associate
Rainmaker Systems
01.2007 - 01.2009
Manager
Cavallaro's
01.2006 - 01.2007
Telephone Sales Representative
Power Globe
01.2000 - 01.2000
High School Diploma -
Cartier Adult Education Centre
Dawson College
- Internet Marketing
- Project Management Specialist
- Podcast Production Specialist
- Online Event Management
- TICO
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