Courtney Rey
St. Catharines
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
8
8
years of professional experience
Work History
Collections Agent
Sitel
01.2018 - 2023
- Managed high-volume collections, ensuring timely payment resolution and client satisfaction.
- Developed effective communication strategies to negotiate payment plans with clients.
- Trained and mentored junior agents on best practices in collections techniques.
- Analyzed account data to identify trends and improve collection strategies.
- Collaborated with cross-functional teams to streamline billing processes and minimize disputes.
- Resolved complex customer issues, maintaining strong relationships while pursuing outstanding debts.
- Conducted regular performance reviews, driving continuous improvement within the collections team.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Hostess
Niagara Casinos
09.2016 - 09.2017
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists to optimize seating efficiency.
- Collaborated with servers and kitchen staff for seamless service flow.
- Trained new hostesses on operational procedures and customer service standards.
- Monitored dining area for cleanliness and organization, maintaining high standards.
- Coordinated special events, accommodating unique guest requests and preferences.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Cashier
Nofrills
07.2015 - 11.2015
Sales Associate
That’s Entertainment
07.2015 - 10.2015
- Enhanced customer engagement through effective communication and product knowledge.
- Managed inventory levels and restocked merchandise to ensure product availability.
- Trained new team members on sales techniques and customer service best practices.
- Developed promotional displays to boost product visibility and drive sales.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Cashier
Sobeys
06.2009 - 04.2015
- Operated cash register, processing transactions accurately and efficiently.
- Assisted customers with inquiries, providing excellent service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned product locations and promotions to assist customers effectively.
- Handled cash, credit, and debit transactions while adhering to security protocols.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Psychology
Brock University
St. CatharinesHigh School Diploma -
Governor Simcoe
St Catherine’s Bachelors - Landscape Architecture
Stratford Career Institute
Montreal, QC10.2023
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Credit control
- Billing procedures
- Accounts receivable specialist
- Billing and collections best practices
- Goal orientation
- Account reconciliation
- Finance
- Customer research
- System maintenance
- Sales experience
- Conflict resolution techniques
- Team oversight
- Active listening
- Stress management techniques
- Short sales/note sales
- Attention to detail
- Payment processing
- Clear communication
- Updating customer accounts
- Customer relationship management
- Word processing
- Presentation skills
Languages
English
Full Professional
Timeline
Collections Agent
Sitel
01.2018 - 2023
Hostess
Niagara Casinos
09.2016 - 09.2017
Cashier
Nofrills
07.2015 - 11.2015
Sales Associate
That’s Entertainment
07.2015 - 10.2015
Cashier
Sobeys
06.2009 - 04.2015
Bachelor of Science - Psychology
Brock University
High School Diploma -
Governor Simcoe
Bachelors - Landscape Architecture
Stratford Career Institute
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