Courtney Quinn
Okotoks,Canada
Summary
Experienced Customer Service Representative with a unique background in animal care and biology. Demonstrates exceptional oral and written communication skills, active listening, and analytical problem-solving abilities. Known for organization and dependability, successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Barn Manager
Bow Canyon Equestrian
06.2023 - Current
- Monitored overall health and well-being of forty plus horses, a dozen barn cats, and three livestock guarding dogs, paying attention to signs of concern.
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Facilitated smooth transitions for incoming horses by efficiently managing boarding arrangements, intake paperwork, safety checks upon arrival at the facility..
- Fostered strong relationships with clients through excellent customer service experiences regarding boarding services or equine care concerns.
- Supported overall mission of the barn by working collaboratively with management and staff to create an environment that prioritized horse health, safety, and wellbeing.
Volunteer
2Heartsequine
01.2021 - Current
- Gained extensive knowledge on various animal breeds, behaviors, dietary needs, and enrichment activities to provide tailored care for each individual animal.
- Enhanced animal well-being by providing daily care, including feeding, grooming, and exercise.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Ensured a safe environment for both animals and visitors by adhering to strict safety protocols.
Assistant Manager
Co-op Wine Spirits Beer
08.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash large intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
After-school Tutor: Biology, OChem
St. Marys University
10.2019 - 04.2022
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Supported students with helpful study habits and exam strategies.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
Key Holder Supervisor
Liquor Depot
09.2016 - 08.2019
- Completed store opening and closing procedures, counting out cash drawers and balanced totals.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Education
Bachelor of Science - Biology
St.Mays University
Calgary06-2022
Skills
- Scheduling and planning
- Animal behavior
- Scientific writing
- Laboratory safety protocols
- Statistical data analysis
- Specimen collection
- Writing reports
- Laboratory experiments
- Research background
Languages
French
Limited Working
Certification
- Standard First Aid CPR-C & AED, St. John Ambulance, 2022 Oct
Timeline
Assistant Barn Manager
Bow Canyon Equestrian
06.2023 - Current
Assistant Manager
Co-op Wine Spirits Beer
08.2022 - 06.2023
Volunteer
2Heartsequine
01.2021 - Current
After-school Tutor: Biology, OChem
St. Marys University
10.2019 - 04.2022
Key Holder Supervisor
Liquor Depot
09.2016 - 08.2019
- Standard First Aid CPR-C & AED, St. John Ambulance, 2022 Oct
Bachelor of Science - Biology
St.Mays University
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