Courtney Pham
Fountain Valley
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at ROL Hand Rol Bar through exceptional communication and multitasking proficiency. Skilled in both team collaboration and critical thinking, my professional journey includes pivotal roles in customer service, underpinned by a commitment to maintaining professional appearance and optimizing workflow efficiency.
Overview
7
7
years of professional experience
Work History
Host/Floor Assistant
ROL Hand Rol Bar
03.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Boba Barista/Cashier
Crave
11.2017 - 02.2022
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Student Intern
YMCA of Greater Long Beach
01.2021 - 04.2021
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Participate in community food drives by organizing meats and produce that would then be passed out to families.
Education
Bachelor of Science - Health Sciences
California State University - Long Beach
Long Beach, CA05.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Active Listener
- Critical Thinker
Languages
Vietnamese
English
Timeline
Host/Floor Assistant
ROL Hand Rol Bar
03.2022 - Current
Student Intern
YMCA of Greater Long Beach
01.2021 - 04.2021
Boba Barista/Cashier
Crave
11.2017 - 02.2022
Bachelor of Science - Health Sciences
California State University - Long Beach
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