COURTNEY PALMER

• Maximized time management for the CEO and Director of Operations, with effective prioritization of tasks based on urgency level or importance.
• Managed complex calendars successfully, accommodating last-minute changes and ensuring timely attendance to all appointments.
• Made valuable contributions to strategic planning efforts through research, data analysis, and insightful recommendations.
• Ensured timely completion of projects by tracking progress, identifying roadblocks, and offering solutions to overcome obstacles.
• Developed strong professional relationships with external stakeholders facilitating collaborative partnerships and enhanced company reputation.
• Expedited decision making for the Operations Manager and CEO by researching relevant information, preparing reports, and presenting findings concisely.
• Leveraged CRM tools to track project performance and analyze data, to ensure on time customer deliveries
• Monitored daily performance metrics and proactively flagged issues, helping teams resolve delays faster.
• Collaborated with internal departments to support cross-functional initiatives, fostering teamwork and a unified corporate vision.
• Served as the primary point of contact for both internal and external stakeholders, maintaining professionalism in all interactions.
• Assisted in the implementation of various business projects by organizing resources, creating timelines, and participating in cross-functional collaborations as needed.
• Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
• Analyzed Revenue and Cash Flow

Company KPI's Implemented

- Customized SAP ERP System

- Policies and Procedures for each Department

- ISO Certification

- Primary Facilitator for all Management meetings

- Corporate Presentation Templates for Fiscal Year results, job performance and data analysis.

- Financial WIP Calculation to accurately monitor monthly revenues and expenses for each project.

- Led underperforming departments as needed to restore operational efficiency and meet performance benchmarks. This includes Finance, PM, and Operations.

• Reporting to the President / General Manager, the primary responsibility in this role is to coordinate all installations and service work for a medium size overhead door company.
• Manage a team of 8 to 12 technicians (depending on the season) to ensure installation contracts are all completed in a timely manner by creating daily schedules and adjusting to accommodate emergency service calls.
• Responsible for customer inquires regarding parts, services or invoices.
• Review all outgoing invoices for (3) office locations.
• Provide 24 hour on call availability.
• Scheduled projects throughout Ontario and Northern Territories.
• Decreased overtime hours from 1283 to 573 in comparison to the previous Service Coordinator.
• Dispatched over 2500 services in the year of 2017.
• Increased service sales by 35% in the year of 2017.

• Reporting to the General Manager, the primary responsibility in this role was to create engaging fundraiser concepts and provide support to the Epileptic community.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.

• Reporting to the President and Vice President, the primary responsibility in this role was to respond to customer inquiries and coordinate delivery fleet for efficient fulfillment of daily orders and services.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Reporting to the President and Vice President, the primary responsibility in this role was to coordinate golf tournaments and weddings.
• Responsible for handling clubhouse cash box for all membership sales.

• Reporting to the Dean and Production Manager, the primary responsibility in this role was to provide support to the department professors and production manager as directed.
• Coordinating students schedules in correspondence with other classes.
• Assist with reviewing and grading students.
• Lead technical meetings weekly to review progress and budgets.
• Attended Stage Management Arts Conference and Production Management Arts Conference, both at Ryerson University, in 2012.
• Was invited to return in to coordinate 2013 courses.