Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Courntey Ordway

Ukiah

Summary

Dynamic and detail-oriented professional with extensive experience at The Home Depot, excelling in order processing and returns management. Proven ability to operate forklifts safely while delivering exceptional customer service. Skilled in inventory organization and efficient labeling, ensuring streamlined operations and enhanced productivity. Committed to maintaining high standards in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Order Puller

The Home Depot Inc
Ukiah
06.2022 - Current
  • Transported packages to designated areas using a forklift or other material handling equipment.
  • Verified item counts against pick lists and reported discrepancies to supervisor.
  • Organized goods on racks according to size and type for easy retrieval.
  • Operated a manual pallet jack to move product around the facility as needed.
  • Processed returns according to company policies.
  • Printed labels, affixed them to boxes, and prepared shipments for delivery.
  • Followed all safety protocols while operating machinery such as forklifts.
  • Maintained cleanliness of work area at all times.
  • Checked incoming goods against purchase orders to ensure quality assurance.

Cashier/Grocery Stocker

Whites Foodliner
Medicine Lodge
07.2021 - 05.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Discounted purchases by scanning and redeeming coupons.
  • Collected payments and provided accurate change.

Cashier/Returns Associate

Home Depot
Ukiah
04.2020 - 07.2021
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.

Secretary

Dr John P Williams DO
Willits
02.2018 - 01.2019
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Organized and maintained filing systems for important documents.
  • Handled confidential documents with discretion.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Answered incoming calls and responded to customer inquiries.
  • Updated daily log book with information about visitors entering the premises.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Education

High School Diploma -

MLHS
Medicine Lodge, KS
05-2009

Skills

  • Forklift operation
  • Returns processing
  • Labeling shipments
  • Customer service
  • Pick lists
  • Pallet arrangement
  • Pallet jack safety
  • Boxing and labeling
  • Stock rotation
  • Product picking
  • Heavy lifting
  • Barcode scanner use
  • Order picking and processing
  • Packing materials
  • Box building and packing
  • Item selection

Languages

English
Professional

Timeline

Order Puller

The Home Depot Inc
06.2022 - Current

Cashier/Grocery Stocker

Whites Foodliner
07.2021 - 05.2022

Cashier/Returns Associate

Home Depot
04.2020 - 07.2021

Secretary

Dr John P Williams DO
02.2018 - 01.2019

High School Diploma -

MLHS

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