Courtney Munden
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Visual Manager, Corporate Operations
Sporting Life Group
Toronto, ON
06.2020 - Current
- Increased visual impact and sales through optimal planning and arrangement of mannequins, fixtures, walls and tables.
- Leveraged data and analytics to make informed decisions and drive business improvements
- Created monthly company communication of campaigns, product launches, promotional set up, merchandising plan-o-grams and seasonal floor plan changes
- Developed company visual standards manual, with roll out across all doors
- Managed and executed vendor shop-in-shops, enhanced store marketing materials and in store events
- Managed new store builds and shop pop-ups, liaising with designer and general contractor, lead development of fixture design and execution, signage and enhanced visual moments
- Collaborated as a small team on start-up company "Team Town Sports" from initial design, develop and store set up for the first three stores in Canada
Associate Director Fashion and Specialty Wholesale
ME To WE
Toronto, ON
08.2018 - 06.2020
- Key account management, activating cause marketing promotions with retailers across Canada and United States
- Responsible for business and product development, strategy planning and execution of contractual agreements, with consistent growth with each partner
- Develop projections of forecasted financials, and managed trend analysis on monthly basis
- Assisted senior leadership in managing all aspects of operations
- Partnered with executive team and CEO on business development
- Trained and mentored new employees on daily business operations and industry practices
Sr. Store Brand Leader
Free People
Toronto, ON
02.2016 - 08.2018
- Evaluate and analyze sales trends of divisional categories, react to business through merchandising, cycle of product, and analyzing allocation needs
- Counsel and execute succession plans for career development of management team; actively build bench strength through cultivating culture of mentorship, open feedback and strength based on leadership
- Provide training, guidance and orientation to staff to ensure that employees maintain product knowledge and uphold high quality customer service standards
- Develop projections of monthly budgets based on sales trends; complete schedules for sales associates and management to effectively run sales floor while maintaining strict payroll budget
- Manage high volume of product, including receiving, transfers, allocation strategies and execution of seasonal floor concept changes
- Represent and support Eastern Canada market at store level, field and home office; act as liaison to assist departments in development of Canadian specific strategies, price points, promos, marketing and training
- Utilizes interpersonal skills to build rapport with clientele, repeat business, ensuring superior service, discretion and tact
- Directly oversees team of 20 sales associates and management team of 7
- Achieved: highest reduction of shrink for FY18, from 4.2% to 0.17% for all Free People Brand Stores.
Store Manager
Urban Outfitters
01.2015 - 02.2016
- Recruitment and onboarding of permanent and seasonal associates using Success Factors; including coaching, training and development of entire new sales team
- Manage multiple category departments, lead department heads to exceed company standards and operational expectations; Partner with Merchandise Manager on overall aesthetic appeal of store and merchandise displays
- Plan and execute multiple in store events including Dreamers & Doers Marketplace, hosting local artisans, crafters and food specialists who represent company ideals
- Promoted a management team of 5 individuals from within store, who have upheld store standards and continue to see positive revenue growth.
Women's Department Manager
Urban Outfitters
07.2014 - 12.2014
- Analyze store reports including Top 50, Velocity and TY/LY to react to business trends and drive growth; partner with Store Merchandiser on weekly focus classes for improved sales results
- Leader in customer service, driving sales, operational standards and maintaining/completing visual displays
- Developed, coached and trained Sales Associates, Women's Team Lead and WACC Manager to develop their business acumen and understanding of reports to drive results within the department
- Partnered with store manager to cultivate team mentality through communication boards, open forum meetings and open-door mentality.
Apparel Department Sales Manager
Anthropologie
10.2012 - 07.2014
- Responsible for driving positive revenue growth within apparel department business, making up 80% of store business
- Analyze store reports to react to business trends and impact sales; evaluate business acumen to balance statistical results with aesthetic standards and customer needs
- Partner with visual team to plan and implement aesthetically innovative merchandise displays
- Develop Assistant Apparel Department Manager in visual standards, interpreting and reacting to business trends through understanding of store reports to drive sales
- Manage and develop Personal Shopper to builddiverse clientele base, booking appointments and hosting in-store events.
Assistant Manager
Oakley
06.2007 - 10.2012
- Lead team in visual merchandising; analyzed reports and implemented visual changes to maximize business opportunities while ensuring decisions were executed per company standards
- Motivated team to meet sales goals, coached associates to maximize sales potential and identified ways to drive sales
- Consistently met and surpassed personal sales goals, as well as maintained top sales in store and within country on consistent basis
- Responsible for completing weekly business recaps, analyzing store stock levels, factors effecting sales, and potential business opportunities
- Responsible for overseeing all aspects of store operations including; payroll, scheduling, recruiting, training and communication with head office.
Studio Coordinator
Joeffer Caoc
08.2008 - 11.2010
- Partnered with designer to complete trend research, colourboards, and storyboards for development of new season product lines
- Developed technical flats, and spec packages for production, communicated with vendors expectations and deadlines via email and telephone
- Assisted in development and execution of runway shows for Toronto Fashion Week
- Developed strong working relationships with both store buyers and sales team in regards to sales orders, replenishment, and cancellations
Education
Bachelor of Arts - Fashion Design, Marketing minor
Toronto Metropolitan Univserity
Toronto, ON01.2009
Skills
- Relationship Building
- Flexible and Adaptable
- Multitasking
- Task Prioritization
- Interpersonal Communication
- Critical Thinking
- Problem Solving
- Organization & Time Managements
- Ethics, Respect & Integrity
- Planning & Coordination
- Attention to Detail
- Analytical Skills
Languages
English
Native or Bilingual
Timeline
Visual Manager, Corporate Operations
Sporting Life Group
06.2020 - Current
Associate Director Fashion and Specialty Wholesale
ME To WE
08.2018 - 06.2020
Sr. Store Brand Leader
Free People
02.2016 - 08.2018
Store Manager
Urban Outfitters
01.2015 - 02.2016
Women's Department Manager
Urban Outfitters
07.2014 - 12.2014
Apparel Department Sales Manager
Anthropologie
10.2012 - 07.2014
Studio Coordinator
Joeffer Caoc
08.2008 - 11.2010
Assistant Manager
Oakley
06.2007 - 10.2012
Bachelor of Arts - Fashion Design, Marketing minor
Toronto Metropolitan Univserity