Courtney Munden
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Visual Manager, Corporate Operations
Sporting Life Group
06.2020 - Current
- Increased visual impact and sales through optimal planning and arrangement of mannequins, fixtures, walls and tables.
- Leveraged data and analytics to make informed decisions and drive business improvements
- Created monthly company communication of campaigns, product launches, promotional set up, merchandising plan-o-grams and seasonal floor plan changes
- Developed company visual standards manual, with roll out across all doors
- Managed and executed vendor shop-in-shops, enhanced store marketing materials and in store events
- Managed new store builds and shop pop-ups, liaising with designer and general contractor, lead development of fixture design and execution, signage and enhanced visual moments
- Collaborated as a small team on start-up company "Team Town Sports" from initial design, develop and store set up for the first three stores in Canada
Associate Director Fashion and Specialty Wholesale
ME To WE
08.2018 - 06.2020
- Key account management, activating cause marketing promotions with retailers across Canada and United States
- Responsible for business and product development, strategy planning and execution of contractual agreements, with consistent growth with each partner
- Develop projections of forecasted financials, and managed trend analysis on monthly basis
- Assisted senior leadership in managing all aspects of operations
- Partnered with executive team and CEO on business development
- Trained and mentored new employees on daily business operations and industry practices
Sr. Store Brand Leader
Free People
02.2016 - 08.2018
- Evaluate and analyze sales trends of divisional categories, react to business through merchandising, cycle of product, and analyzing allocation needs
- Counsel and execute succession plans for career development of management team; actively build bench strength through cultivating culture of mentorship, open feedback and strength based on leadership
- Provide training, guidance and orientation to staff to ensure that employees maintain product knowledge and uphold high quality customer service standards
- Develop projections of monthly budgets based on sales trends; complete schedules for sales associates and management to effectively run sales floor while maintaining strict payroll budget
- Manage high volume of product, including receiving, transfers, allocation strategies and execution of seasonal floor concept changes
- Represent and support Eastern Canada market at store level, field and home office; act as liaison to assist departments in development of Canadian specific strategies, price points, promos, marketing and training
- Utilizes interpersonal skills to build rapport with clientele, repeat business, ensuring superior service, discretion and tact
- Directly oversees team of 20 sales associates and management team of 7
- Achieved: highest reduction of shrink for FY18, from 4.2% to 0.17% for all Free People Brand Stores.
Store Manager
Urban Outfitters
01.2015 - 02.2016
- Recruitment and onboarding of permanent and seasonal associates using Success Factors; including coaching, training and development of entire new sales team
- Manage multiple category departments, lead department heads to exceed company standards and operational expectations; Partner with Merchandise Manager on overall aesthetic appeal of store and merchandise displays
- Plan and execute multiple in store events including Dreamers & Doers Marketplace, hosting local artisans, crafters and food specialists who represent company ideals
- Promoted a management team of 5 individuals from within store, who have upheld store standards and continue to see positive revenue growth.
Women's Department Manager
Urban Outfitters
07.2014 - 12.2014
- Analyze store reports including Top 50, Velocity and TY/LY to react to business trends and drive growth; partner with Store Merchandiser on weekly focus classes for improved sales results
- Leader in customer service, driving sales, operational standards and maintaining/completing visual displays
- Developed, coached and trained Sales Associates, Women's Team Lead and WACC Manager to develop their business acumen and understanding of reports to drive results within the department
- Partnered with store manager to cultivate team mentality through communication boards, open forum meetings and open-door mentality.
Apparel Department Sales Manager
Anthropologie
10.2012 - 07.2014
- Responsible for driving positive revenue growth within apparel department business, making up 80% of store business
- Analyze store reports to react to business trends and impact sales; evaluate business acumen to balance statistical results with aesthetic standards and customer needs
- Partner with visual team to plan and implement aesthetically innovative merchandise displays
- Develop Assistant Apparel Department Manager in visual standards, interpreting and reacting to business trends through understanding of store reports to drive sales
- Manage and develop Personal Shopper to builddiverse clientele base, booking appointments and hosting in-store events.
Assistant Manager
Oakley
06.2007 - 10.2012
- Lead team in visual merchandising; analyzed reports and implemented visual changes to maximize business opportunities while ensuring decisions were executed per company standards
- Motivated team to meet sales goals, coached associates to maximize sales potential and identified ways to drive sales
- Consistently met and surpassed personal sales goals, as well as maintained top sales in store and within country on consistent basis
- Responsible for completing weekly business recaps, analyzing store stock levels, factors effecting sales, and potential business opportunities
- Responsible for overseeing all aspects of store operations including; payroll, scheduling, recruiting, training and communication with head office.
Studio Coordinator
Joeffer Caoc
08.2008 - 11.2010
- Partnered with designer to complete trend research, colourboards, and storyboards for development of new season product lines
- Developed technical flats, and spec packages for production, communicated with vendors expectations and deadlines via email and telephone
- Assisted in development and execution of runway shows for Toronto Fashion Week
- Developed strong working relationships with both store buyers and sales team in regards to sales orders, replenishment, and cancellations
Education
Bachelor of Arts - Fashion Design, Marketing minor
Toronto Metropolitan Univserity
Toronto, ON01.2009
Skills
- Relationship Building
- Flexible and Adaptable
- Multitasking
- Task Prioritization
- Interpersonal Communication
- Critical Thinking
- Problem Solving
- Organization & Time Managements
- Ethics, Respect & Integrity
- Planning & Coordination
- Attention to Detail
- Analytical Skills
Languages
English
Native or Bilingual
Timeline
Visual Manager, Corporate Operations
Sporting Life Group
06.2020 - Current
Associate Director Fashion and Specialty Wholesale
ME To WE
08.2018 - 06.2020
Sr. Store Brand Leader
Free People
02.2016 - 08.2018
Store Manager
Urban Outfitters
01.2015 - 02.2016
Women's Department Manager
Urban Outfitters
07.2014 - 12.2014
Apparel Department Sales Manager
Anthropologie
10.2012 - 07.2014
Studio Coordinator
Joeffer Caoc
08.2008 - 11.2010
Assistant Manager
Oakley
06.2007 - 10.2012
Bachelor of Arts - Fashion Design, Marketing minor
Toronto Metropolitan Univserity
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