COURTNEY M. MANGINO
San Francisco
Summary
Organized and adaptable professional with extensive experience supporting complex operations, coordinating high-touch events, and managing logistics across global travel programs. Skilled in streamlining schedules, preparing leaders for meetings, and keeping fast-moving teams aligned. Known for calm, clear communication, strong judgment, and the ability to anticipate needs in dynamic environments. Brings a warm, service-driven approach while maintaining professionalism, discretion, and efficiency in every interaction.
Overview
8
8
years of professional experience
Work History
Regional Field Lead
Backroads
Berkeley
02.2025 - Current
- Facilitate communication between leadership, office teams, regional experts, and field staff across a large geographic area.
- Provide executive support through meeting preparation, task prioritization, and real-time problem-solving.
- Manage sensitive information with discretion, while maintaining organized communication channels.
- Oversee vendor relationships by reviewing service agreements, and coordinating solutions to maintain quality standards.
- Coordinate regional logistics, including calendars, budgets, travel, and shifting priorities, to ensure operational consistency.
- Monitor trip-related contracts, and track budget impacts related to vendor services and staffing needs.
- Mentor a team of field experts across multiple destinations, promoting a feedback-driven environment for enhanced performance.
- Analyze guest feedback and operational trends to identify improvements, and inform updates to regional processes.
Global Trip Leader
Backroads
03.2018 - 03.2025
- Facilitated exceptional international travel experiences for luxury travelers across US, Europe, and Asia, managing groups of 15–25 guests on immersive itineraries.
- Led over 75 trips in four years, coordinating daily schedules, budgets, logistics, and local teams with high-touch service.
- Resolved issues related to guest dynamics, vendor challenges, business partnerships, and emergency situations.
- Excelled in a demanding customer-facing role requiring initiative and rapid reprioritization.
- Provided clear daily instructions, cultural education, and translations while demonstrating strong public speaking skills.
- Consistently achieved excellence in leadership and client service within hospitality sector.
- Ranked among top performers in a competitive organization that accepts fewer than 8% of applicants.
- Established strong relationships with guests and vendors while maintaining calm presence in fast-paced environments.
Trip Design & Field Operations
Backroads
05.2021 - 02.2025
- Designed and launched itineraries across North America, Thailand, and Vietnam, including route scouting and vendor evaluation.
- Successfully executed multi-adventure trips throughout Vietnam, coordinating input from global teams.
- Created operational notes and training tools that enhanced leader preparedness and consistency.
- Managed trip logistics, including scheduling, vendor coordination, and operational planning.
- Supported regional leaders with data insights and strategic planning during peak periods.
- Coordinated international travel logistics, adapting plans based on safety considerations and guest experience.
- Built relationships with global vendors and local guides to ensure program delivery excellence.
Enterprise BDR
Proof (formerly Notarize)
Remote
01.2022 - 07.2022
- Achieved 150% of sales quota through strategic outreach and effective lead conversion.
- Executed multi-channel outbound strategies utilizing email, phone, and Sales Navigator.
- Developed a high-value pipeline by qualifying inbound marketing and Drift leads.
- Represented company at industry conferences and networking events to enhance visibility.
Business Development Executive
Tripadvisor
Boston
05.2021 - 01.2022
- Managed full B2B sales cycle for hotel partners, conducting over 40 outbound calls daily.
- Exceeded quarterly revenue, conversion, and acquisition targets through strategic outreach.
- Delivered consultative recommendations and led co-browsing demos to engage prospects.
- Collaborated cross-functionally to enhance customer outcomes and satisfaction.
Contact Tracer
Partners In Health
Boston
09.2020 - 05.2021
- Conducted confidential outreach to contacts of newly diagnosed COVID-19 cases.
- Documented symptoms and case data in Salesforce with precision and empathy.
- Coordinated next steps for care, testing, and support services effectively.
- Educated individuals on public health guidance and connected them to essential resources.
Education
B.S. - Recreation Management and Policy, Tourism
University of New Hampshire
Durham, NH05-2017
Skills
- Executive support and calendar coordination
- Event and meeting planning
- High-EQ communication and relationship building
- Cross-functional coordination
- Vendor and partner communication
- Complex travel and logistics planning
- Training and onboarding support
- Salesforce and CRM proficiency
- Technical systems fluency
- Discretion, confidentiality, and strong judgment
Timeline
Regional Field Lead
Backroads
02.2025 - Current
Enterprise BDR
Proof (formerly Notarize)
01.2022 - 07.2022
Trip Design & Field Operations
Backroads
05.2021 - 02.2025
Business Development Executive
Tripadvisor
05.2021 - 01.2022
Contact Tracer
Partners In Health
09.2020 - 05.2021
Global Trip Leader
Backroads
03.2018 - 03.2025
B.S. - Recreation Management and Policy, Tourism
University of New Hampshire