Courtney Medina
Menifee
Summary
Highly experienced, organized, and detail-oriented administrative professional with experience providing executive-level support. Experienced in high case load management. Skilled in developing and maintaining efficient office operations and streamlining administrative processes, while also focusing on improving customer experience.
Overview
2
2
years of professional experience
2014
2014
years of post-secondary education
Work History
Claims Advocate
First American Home Warranty
Lake Elsinore
03.2024 - 04.2025
- Evaluated claims for accuracy and completeness following company guidelines.
- Communicated with clients to gather necessary documentation for claims processing.
- Reviewed homeowners contracts to determine coverage.
- Maintained case management with efficient closure times.
- Worked closely with contractors and did cost analysis to determine most cost efficient resolution.
- Dispatch searches to locate technicians. When available provide guidelines for outside reimbursement.
Claims Resolution Specialist
First American Home Warranty
Lake Elsinore
05.2023 - 03.2024
- Identify obstacles that are causing claim delay and problem-solving skills to remove obstacles.
- Maintains high quality assurance standards that exceeds company standards.
- Analyze report information and preform cost analysis to determine best resolution for all parties involved.
- Demonstrated excellent customer service skills while resolving claims in a timely manner.
- Managed case work loads with fast closure times.
- Multi line proficiency.
Administrative Assistant
Medina family plumbing
Lake Elsinore
- In this position, I worked to schedule appointments as well as create invoices and order supplies for needed service requests.
- I also handled all E filing of important documents as well as paper documents.
- Handled all customer requests and needs as well as complaints.
Host/Waitress/Take Out/Trainer
BJ's Restaurant and Brewhouse
Menifee
- In this position, I worked my way up through the company starting at the lowest position.
- As a host, I greeted the guests and assigned them to seating.
- This position required critical thinking as you had to strategically assign guests to tables during rush hour where they would still get the same great customer experience from the server.
- In take out, I was to pack and sort all of take out orders as well as delivery orders, making sure all modifications were correct.
- I excelled in this position to the point of certifying as a trainer to train all new and incoming employees on company standards as well what is expected of them for the position.
Education
Grace Prepratory
Nuevo, CASkills
- Calm and Professional Under Pressure
- Multiple phone line knowledge
- Conversational De-escalating situations
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Able to manage high case loads
- Attention detail
- Time management
- Review documents for accuracy
- Determining correct coverage
Timeline
Claims Advocate
First American Home Warranty
03.2024 - 04.2025
Claims Resolution Specialist
First American Home Warranty
05.2023 - 03.2024
Administrative Assistant
Medina family plumbing
Host/Waitress/Take Out/Trainer
BJ's Restaurant and Brewhouse
Grace Prepratory