Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney McLaughlin

Banning

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

On-Call Classified Subsitute

Banning Unified School District
09.2024 - Current
  • Assisted in classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
  • Supervised lunchroom and recess activities.
  • Enforced school and class rules to maintain order in classroom.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Prepared and served various food and drink items to students specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Verified prepared food met standards for quality and quantity before serving to students.

Medical Biller and Coder / Receptionist

Contour Dermatology & Cosmetic Surgery Center
06.2015 - Current
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
  • Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
  • Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
  • Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Followed up with medical staff regarding missing information in patient records.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.

Education

Certificate - Medical Office Specialist

Kaplan Career College
Palm Springs, CA
06.2015

High School Diploma -

Beaumont Senior High School
Beaumont, CA
06.2010

Skills

  • HIPAA Compliance
  • Payment posting
  • Insurance Verification
  • ICD-10 Proficiency
  • Patient account management
  • Claim submission
  • Appeals processing
  • Data Entry
  • Document Management
  • Data Verification
  • Knowledgeable in Excel and Microsoft Word programs
  • Workflow Management
  • Attention to Detail
  • Computer Skills
  • Organizational Skills
  • Excellent verbal and written communication
  • Scheduling appointments
  • Greeting and Seating Clients
  • Data inputting
  • Mail handling
  • Multi-line telephone operation
  • Typing Speed

Timeline

On-Call Classified Subsitute

Banning Unified School District
09.2024 - Current

Medical Biller and Coder / Receptionist

Contour Dermatology & Cosmetic Surgery Center
06.2015 - Current

Certificate - Medical Office Specialist

Kaplan Career College

High School Diploma -

Beaumont Senior High School

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Courtney McLaughlin