Courtney McKeigue
Vernon,British Columbia
Summary
Results-driven sales associate with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Looking for part-time or full-time employment in Vernon, BC starting in July
Overview
18
18
years of professional experience
Work History
Supplement Department Sales Associate
Whole Foods Market
01.2020 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Participated in inventory management tasks, ensuring accurate stock levels for seamless store operations.
- Assisted customers in making informed decisions, leading to higher satisfaction rates.
- Collaborated with team members to create visually appealing merchandise displays, attracting customer attention.
- Assisted with loss prevention efforts by monitoring customer activities and reporting suspicious behavior to management.
Health Advisor and Assistant Manager
House of Nutrition
10.2017 - 01.2020
- Assisting customers with supplement purchases and answering any questions and concerns while building relationships and trust.
- Attending trainings outside of work hours hosted by supplement companies to stay up to date with new products and research.
- Answering the phone and assisting or redirecting calls/taking messages
- Running the tills; processing payments, doing returns, and gift certificates.
- Doing both opening and closing shifts; counting float, cashing out tills, and making sure everything is ready for the next shift
- Cleaning and organizing around the store so that it is presentable for customers while providing a healthy environment for both employees and customers.
- Checking and recording expire dates on supplements, marking down or writing off products.
- Top commission earner in my company
- Helping to train new staff members how the tills work, stocking procedures, and how to do orders.
- Doing orders, checking inventory, and ordering specialty items for customers.
- Built and maintained relationships with clients to provide ongoing support.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Produced detailed reports outlining key issues and proposed solutions.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales, including booking demos with sales reps.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Housekeeping/Supervisor
Sparkling Hill Resort
11.2015 - 08.2017
- Providing details to daily tasks to be performed by each employee.
- Recording cleaning duties and tasks done each shift.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Restocking and cleaning all common areas of the resort including the spa.
- Cleaning guest rooms, stay overs, and check outs.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Evaluated employee performance and developed improvement plans.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Restocking carts and storage room.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Optometrist Assistant/Receptionist
Dr. Milton and Associates
11.2013 - 09.2015
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
- Process payments.
- Managed inventory levels of optical goods such as frames, lenses, and contact lens supplies, placing orders as needed to maintain adequate stock.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Organizing and filing patient files
- Assisted with frame selection process, helping patients choose eye wear that best suited their lifestyle needs and preferences.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Electronic Technician/Sales Rep
Vantage Safety
10.2006 - 10.2013
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Calibrated electrical components and systems to optimize performance.
- Taking orders for sales and rentals.
- Filling and maintaining air trailers.
- Servicing SCBAs and SABAs.
- Going to locations to set up and/or service rig rats systems.
- Shipping and receiving rentals and shop orders, as well as, tracking and checking inventory is ready.
- Working with Sirius and ECOS computer programs.
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
- Reduced downtime by proactively identifying potential failures in electronic systems and implementing preventive measures.
- Aided in cost reduction initiatives through diligent monitoring of equipment conditions, recommending replacements or upgrades as needed.
- Boosted company''s reputation for reliability by consistently meeting project deadlines and quality standards.
- Collaborated with team members to complete complex projects, ensuring high-quality results.
- Delivered comprehensive reports detailing diagnostic findings, repair actions, and recommendations for future maintenance plans.
- Developed and maintained technical documentation for compliant records.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Education
Certified Holistic Nutritionist -
01.2017
High School Diploma -
01.2006
Skills
- Excellent analytical and issue resolution skills
- Cooperative team member
- Self motivated
- Attention to detail
- Extremely organized and tidy
- Quick learner
- Basic knowledge of; Microsoft Office, Excel, and PowerPoint
- Strong verbal communication
- Customer Support
- Sales expertise
- Upselling skills
Timeline
Supplement Department Sales Associate - Whole Foods Market
01.2020 - 06.2024
Health Advisor and Assistant Manager - House of Nutrition
10.2017 - 01.2020
Housekeeping/Supervisor - Sparkling Hill Resort
11.2015 - 08.2017
Optometrist Assistant/Receptionist - Dr. Milton and Associates
11.2013 - 09.2015
Electronic Technician/Sales Rep - Vantage Safety
10.2006 - 10.2013
Canadian School of Natural Nutrition - Certified Holistic Nutritionist,
Fort Assiniboine High School - High School Diploma,