Courtney McKeigue

Work History

Supplement Department Sales Associate

Whole Foods Market

01.2020 - 06.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
Increased sales through effective merchandising strategies and targeted promotions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Participated in inventory management tasks, ensuring accurate stock levels for seamless store operations.
Assisted customers in making informed decisions, leading to higher satisfaction rates.
Collaborated with team members to create visually appealing merchandise displays, attracting customer attention.
Assisted with loss prevention efforts by monitoring customer activities and reporting suspicious behavior to management.

Health Advisor and Assistant Manager

House of Nutrition

10.2017 - 01.2020

Assisting customers with supplement purchases and answering any questions and concerns while building relationships and trust.
Attending trainings outside of work hours hosted by supplement companies to stay up to date with new products and research.
Answering the phone and assisting or redirecting calls/taking messages
Running the tills; processing payments, doing returns, and gift certificates.
Doing both opening and closing shifts; counting float, cashing out tills, and making sure everything is ready for the next shift
Cleaning and organizing around the store so that it is presentable for customers while providing a healthy environment for both employees and customers.
Checking and recording expire dates on supplements, marking down or writing off products.
Top commission earner in my company
Helping to train new staff members how the tills work, stocking procedures, and how to do orders.
Doing orders, checking inventory, and ordering specialty items for customers.
Built and maintained relationships with clients to provide ongoing support.
Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Produced detailed reports outlining key issues and proposed solutions.
Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Mentored team members to enhance professional development and accountability in workplace.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Reviewed sales and gross profit report to assess company efficiency.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales, including booking demos with sales reps.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Housekeeping/Supervisor

Sparkling Hill Resort

11.2015 - 08.2017

Providing details to daily tasks to be performed by each employee.
Recording cleaning duties and tasks done each shift.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Restocking and cleaning all common areas of the resort including the spa.
Cleaning guest rooms, stay overs, and check outs.
Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Evaluated employee performance and developed improvement plans.
Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Restocking carts and storage room.
Communicated repair needs to maintenance staff.
Placed orders for housekeeping supplies and guest toiletries.
Conducted regular room inspections to verify compliance with housekeeping standards.
Worked with front desk to respond promptly to all guest requests.
Trained and mentored all new personnel to maximize quality of service and performance.

Optometrist Assistant/Receptionist

Dr. Milton and Associates

11.2013 - 09.2015

Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
Process payments.
Managed inventory levels of optical goods such as frames, lenses, and contact lens supplies, placing orders as needed to maintain adequate stock.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Organizing and filing patient files
Assisted with frame selection process, helping patients choose eye wear that best suited their lifestyle needs and preferences.
Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
Strengthened relationships with returning patients through personalized attention to individual needs during visits.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.

Electronic Technician/Sales Rep

Vantage Safety

10.2006 - 10.2013

Troubleshot and resolved equipment failures to reduce operational disruption.
Calibrated electrical components and systems to optimize performance.
Taking orders for sales and rentals.
Filling and maintaining air trailers.
Servicing SCBAs and SABAs.
Going to locations to set up and/or service rig rats systems.
Shipping and receiving rentals and shop orders, as well as, tracking and checking inventory is ready.
Working with Sirius and ECOS computer programs.
Improved customer satisfaction by providing timely and accurate solutions to technical issues.
Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
Reduced downtime by proactively identifying potential failures in electronic systems and implementing preventive measures.
Aided in cost reduction initiatives through diligent monitoring of equipment conditions, recommending replacements or upgrades as needed.
Boosted company''s reputation for reliability by consistently meeting project deadlines and quality standards.
Collaborated with team members to complete complex projects, ensuring high-quality results.
Delivered comprehensive reports detailing diagnostic findings, repair actions, and recommendations for future maintenance plans.
Developed and maintained technical documentation for compliant records.
Monitored and tested equipment performance to diagnose and resolve problems.
Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.

Summary

Overview

Work History

Supplement Department Sales Associate

Health Advisor and Assistant Manager

Housekeeping/Supervisor

Optometrist Assistant/Receptionist

Electronic Technician/Sales Rep

Education

Certified Holistic Nutritionist -

High School Diploma -

Skills

Timeline

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