COURTNEY MCKEEN
Oakville,ON
Summary
Motivated customer service and sales professional with proven communication skills, technical proficiency, and dedication to customer satisfaction. Seeking a remote position to enhance customer experience and resolve issues effectively. Aiming to contribute to a dynamic team by providing consistent, high-quality service and building positive client relationships remotely.
Overview
21
21
years of professional experience
Work History
Sales Specialist
Peloton Interactive
Toronto, Canada
10.2021 - 08.2024
- Assisted clients in understanding key product advantages
- Developed strong customer relationships to understand their needs
- Secured sales through effective objection handling
- Maintain high standards in client interactions
- Formulated and applied strategies to attain organizational goals
Customer Relations/Trade Administrator
Condoman Realty
Toronto, Canada
08.2018 - 09.2021
- Oversaw regular completion of property closings for busy agency
- Managed trade process audits to uphold transaction accuracy and reliability
- Exhibited exceptional professionalism in interactions with clients, agents, and solicitors
- Maintained commissions and salary records using Lone Wolf software
- Participated in formulating streamlined policy structures.
- Managed office supplies inventory and placed orders when necessary.
Sales Representative
Condoman Developments
Toronto, Canada
08.2018 - 09.2021
- Maintained consistent communication channels with new leads and previous clients
- Introduce the brand concept to inspire excitement about the development
- Engaged in related events to enhance outreach
- Maximized sales through strategic upselling of finishes
- Acknowledged for fostering immediate customer relationships
- Generated new sales leads through cold calling and networking activities.
National Account Executive
Pattison Sign Group
06.2003 - 04.2018
- Spearheaded renewed engagement with inactive clients through innovative solutions
- Cultivated and maintained strong relationships with customers at various levels
- Attended trade association meetings, showcasing company products
- Enhanced engagement with franchised dealers for launching new leasing initiatives
- Identified potential business opportunities locally and internationally
- Worked with multiple internal departments ensuring targets are achieved efficiently
- Conducted market research and analyses to identify customer needs, competitive threats and industry trends.
Skills
- Proficiency with customer service software (Zendesk, Salesforce, Epicor), CRM tools, remote communication platforms (Zoom, Slack), and basic troubleshooting skills
- Confident Communicator
- Proactive Questioning
- Value-Driven Sales
- Client Account Development
- Client Needs Evaluation
- Client Presentation Skills
- Administrative Support
- Customer Relationship Management
References
References available upon request.
Timeline
Sales Specialist
Peloton Interactive
10.2021 - 08.2024
Customer Relations/Trade Administrator
Condoman Realty
08.2018 - 09.2021
Sales Representative
Condoman Developments
08.2018 - 09.2021
National Account Executive
Pattison Sign Group
06.2003 - 04.2018
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