Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Courtney McDonell

Alexandria,Ontario

Summary

Accomplished Operations Manager with a proven track record with the LCBO, enhancing operational efficiency and fostering organizational management. Skilled in logistics oversight and bilingual in French and English, I have successfully driven process improvements and developed strong, accountable teams, significantly boosting performance outcomes and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Operations Manager

LCBO
04.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.

Assistant Manager

LCBO
07.2021 - 04.2023
  • Reviewed sales and gross profit report to assess company efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Service Representative

LCBO
05.2018 - 07.2021
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Event Planning Coordinator

Socila Development Council of Cornwall
06.2017 - 09.2017
  • Managed event logistics and operations.
  • Performed event coordination for larger events and gatherings.
  • Brainstormed and implemented creative event concepts and themes.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Coordinated schedules and timelines for events.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Education

Bachelor of Arts - Sociology

Carleton University
Ottawa, ON
04.2020

Skills

  • Process Improvement
  • Organizational Management
  • Logistics Oversight
  • Operational Efficiency
  • Onboarding and Orientation
  • Business Intelligence
  • Health and safety compliance
  • Business Development
  • Inventory Management
  • Fluent in French and English

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Operations Manager

LCBO
04.2023 - Current

Assistant Manager

LCBO
07.2021 - 04.2023

Customer Service Representative

LCBO
05.2018 - 07.2021

Event Planning Coordinator

Socila Development Council of Cornwall
06.2017 - 09.2017

Bachelor of Arts - Sociology

Carleton University

Similar Profiles

CREATE PROFILE
Courtney McDonell