Courtney May
Airdrie,AB
Summary
Dependable customer service skills with 9 years of experience. Adept at maintaining detailed records and calming down upset customers. Accomplished at working quickly and efficiently with professionalism and accuracy.
Overview
6
6
years of professional experience
Work History
Baggage Service Agent
WestJet Airlines
09.2023 - Current
- Coordinated efforts with other airport personnel including ground crew members and customs agents, to ensure seamless services for all passengers involved.
- Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
- Fielded customer complaints and comments about baggage services.
- Effectively communicated with customers regarding delayed or missing luggage, providing updates on resolution status as necessary.
- Greeted passengers in claim area and helped retrieve luggage.
- Conducted thorough inspections of damaged luggage claims, assessing repair feasibility or compensation eligibility accordingly.
Guest Service Lead
WestJet Airlines
11.2022 - 09.2023
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Trained new team members in customer service standards, airlines policies, and operational procedures.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Coordinated with other Guest Service Leads with movement of staff in needed areas and oversaw specific areas of work in Departures and Check in.
- Maintained detailed knowledge of airport and airline amenities, services, policies, and procedures to provide accurate information to guests.
Customer Service Agent
WestJet Airlines
06.2018 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks to ensure on time departures of flights.
- Communicated with flight crews, ground crews, accessability agents and other customer service agents to ensure safe and on time arrivals and departures of flights.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Assisted constant flow of customer check-ins with prompt and accurate service and keeping honest to policies while providing excellent customer satisfaction.
Education
High School Diploma -
Frances Kelsey Secondary School
Mill Bay, BC06.2007
Skills
- Teamwork and Collaboration
- Customer Service Excellence
- Physical Stamina
- Adaptability and Flexibility
- Willing to Learn
Languages
English
Native or Bilingual
Timeline
Baggage Service Agent
WestJet Airlines
09.2023 - Current
Guest Service Lead
WestJet Airlines
11.2022 - 09.2023
Customer Service Agent
WestJet Airlines
06.2018 - 11.2022
High School Diploma -
Frances Kelsey Secondary School
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