Courtney Marsh
Calgary
Summary
Client care professional with proven expertise in fostering client relationships and ensuring satisfaction. Strong focus on team collaboration and adaptability to meet changing needs. Skilled in effective communication, problem-solving, and managing client inquiries. Reliable, results-driven, and committed to delivering high-quality service.
Overview
4
4
years of professional experience
Work History
Client Care Representative
Equitable Life
05.2024 - Current
- Deliver exceptional service by promptly responding to client inquiries through phone, and email.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Body Modification Artist
Think C Ink
09.2023 - 02.2024
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Upheld strict hygiene standards necessary for successful piercing procedures minimizing potential infections.
- Supported studio operations by performing additional tasks such as inventory management and maintaining a clean workspace.
CX Associate
Anywhere Works
12.2022 - 07.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Documented and detailed calls and complaints using call center's CRM database.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Sr Customer Service Representative
Avetta
11.2020 - 09.2022
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Education
Diploma In 3D Modeling - Art And Design Candidate
Visual college of art and design
04.2026
Diploma In Child And Youth Worker -
Reeves College
06.2018
Diploma In Addictions Counseling -
Reeves College
08.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
Timeline
Client Care Representative
Equitable Life
05.2024 - Current
Body Modification Artist
Think C Ink
09.2023 - 02.2024
CX Associate
Anywhere Works
12.2022 - 07.2023
Sr Customer Service Representative
Avetta
11.2020 - 09.2022
Diploma In Child And Youth Worker -
Reeves College
Diploma In Addictions Counseling -
Reeves College
Diploma In 3D Modeling - Art And Design Candidate
Visual college of art and design
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