Courtney MacKenzie
Langley
Summary
Exceptional leadership skills and also collaborates easily with others. Excellent verbal and written communication skills. Proven ability to organize, identify, analyze, and solve problems. Energetic, dependable, punctual. Working in Customer Service for over twenty years, currently working as a CSA with WestJet in YVR. Specialize in building bonds and making clients feel comfortable, trusting and safe. I Worked for seven years with Canada Post and quickly got promoted to a position as the Senior Assistant, gained many managerial skills there and built connections with customers and fellow employees.
Overview
22
22
years of professional experience
Work History
Customer Service Agent
WestJet
06.2022 - Current
- Demonstrate high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Offer friendly and efficient service to customers, handled challenging situations with ease.
Business Owner
Cleaning Magic
01.2016 - 06.2022
- Managed over 40 residential homes monthly.
- Establishing elite customer service by resolving problems and calmly responding to shifting priorities.
- Ensure Client Satisfaction.
- Always Punctual and reliable.
- Excellent at multi-tasking.
- Work well under pressure.
- Made friendships and bonds with clients.
Linen Attendant Specialist
Spa Utopia
01.2010 - 01.2012
- Ensured to provide clean and hygienic environment.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Assistant/Customer Service Representative
Canada Post
01.2002 - 06.2009
- Fulfilled head management position and duties such as payroll, scheduling and effective management of delivery routes as required
- Addressed delivery and service difficulties to resolve problems
- Maintained records and prepared reports: day/month end, returns, postal box renewals, cancellations
- Sorted, distributed and processed mail
- Accomplished multiple tasks within established timeframes.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Edwin Parr Composite
Athabasca,AbSkills
- Calm and Professional Under Pressure
- Punctual and reliable
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Quick, meticulous, and efficient
- Caring and respectful of others
Additional Information
- EDUCATION , Edwin Parr Composite, High School Diploma
Timeline
Customer Service Agent
WestJet
06.2022 - Current
Business Owner
Cleaning Magic
01.2016 - 06.2022
Linen Attendant Specialist
Spa Utopia
01.2010 - 01.2012
Senior Assistant/Customer Service Representative
Canada Post
01.2002 - 06.2009
High School Diploma -
Edwin Parr Composite
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