Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Courtney Luchtenberg

Ottawa,ON

Summary

Dedicate health care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Resident Program Director

Symphony Senior Living
Ottawa
08.2018 - Current
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties and conducted monthly training in accordance with RHRA policies and regulatory guidelines to promote safe a working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Organized team-building activities to enhance working relationships.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Trained new personal support workers in proper techniques, care standards, operational procedures and safety protocols.
  • Updated patient charts with data such as plan of care to keep records current and support accurate treatments.

Oasis Coordinator

Symphony Senior Living
Ottawa
01.2016 - 08.2018
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Provided safe mobility training to help patients move around personal and public spaces.
  • Trained and coordinated work of new support workers.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Resident Assistant

Symphony Senior Living
Ottawa
11.2011 - 01.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Developed rapport to create safe and trusting environment for care.
  • Followed nutritional plans to prepare optimal meals.
  • Administered medication as directed by physician.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Front Desk Agent

Capital Hill Hotel and Suites
Ottawa
07.2007 - 11.2011
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.

Education

High School Diploma -

Cairine Wilson Secondary School
Orleans, ON
06.2007

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Decision-Making
  • Multitasking Abilities
  • Organization and Time Management
  • MS Office
  • Teamwork and Collaboration
  • Excellent Communication
  • Dependable and Responsible
  • Analytical and Critical Thinking

Certification

Montesorri approach to Dementia- 2019


CDP- Certified Dementia Practitioner- 2019


UCP- Unregulated Care provider (medication administration)- Annual certification


Timeline

Resident Program Director

Symphony Senior Living
08.2018 - Current

Oasis Coordinator

Symphony Senior Living
01.2016 - 08.2018

Resident Assistant

Symphony Senior Living
11.2011 - 01.2016

Front Desk Agent

Capital Hill Hotel and Suites
07.2007 - 11.2011

High School Diploma -

Cairine Wilson Secondary School

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Courtney Luchtenberg