Courtney Litzsey
Antioch
Summary
Knowledgeable Receptionist skilled in administrative support and customer service. Brings 11 years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.
Knowledgeable with solid background in supporting individuals to achieve greater independence. Successfully facilitated numerous personalized living plans, enhancing clients' quality of life. Demonstrated exceptional communication and problem-solving skills in dynamic environments.
Overview
15
15
years of professional experience
Work History
Independent Living Specialist
Happy Hearts Today
Pittsburg, CA
10.2023 - Current
- Developed individualized support plans to enhance client independence and quality of life.
- Facilitated workshops on life skills, promoting self-sufficiency among clients.
- Coordinated resources and services to address diverse client needs effectively.
- Conducted assessments to evaluate client progress and adjust support strategies accordingly.
- Advocated for clients' rights and access to community resources, enhancing their autonomy.
- Advocated for client rights, ensuring access to appropriate housing, healthcare, employment opportunities, and education programs.
- Implemented life skills training programs that prepared individuals for successful independent living transitions.
- Assisted clients in budgeting and financial planning to promote long-term stability and success.
- Improved community integration for clients through facilitating appropriate social activities and events.
- Coordinated transportation arrangements for clients to ensure accessibility to appointments, meetings, and events.
- Assisted families in understanding the unique needs of loved ones who sought greater independence while offering emotional support during transitional periods.
- Educated clients on available resources, benefits, and services within their communities.
IHSS Care Provider
Self
Antioch, CA
06.2021 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Managed patient transportation and appointment scheduling.
- Prepared food and helped patients eat to support healthy nutrition.
- Checked mail, shopped for groceries and handled bill payments.
- Assisted with daily living activities, promoting independence and quality of life.
- Implemented strategies for effective communication with clients and families.
- Monitored health conditions, reporting changes to healthcare professionals as needed.
- Coordinated transportation for clients to medical appointments and community activities.
- Advocated for clients' needs, facilitating access to resources and services in the community.
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Licensed Childcare Provider
Self
Pittsburg, CA
06.2016 - 04.2021
- Supervised circle time, free play, outside play and learning and developmental activities.
- Maintained safe, healthy and comfortable childcare environment.
- Enforced rules to teach good manners and maintain safe environment.
- Planned and implemented age-appropriate activities and lessons
- Assisted children in development of social, communication and problem-solving skills.
- Organized supplies and instructional materials to maintain tidy classroom.
- Assisted childcare team members in task completion and classroom management.
- Recommended methods for modifying behavior and encouraging learning experiences.
Front Desk Receptionist
IKEA
Emeryville, CA
05.2011 - 06.2016
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Screened visitors and directed to specific location for office safety.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Carrington College
Pleasant Hill, CA
06.2015 - 03.2016
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained office equipment, scheduling service to repair issues.
- Assisted staff and executives with special projects.
- Scheduled and confirmed appointments.
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZ06-2005
Skills
- Client documentation
- Behavior redirection
- Care plan management
- Quality program protocols
- Case management experience
- Administrative support specialist
- Spreadsheet management
- Life skills training
- Assessment development
- Activities of daily living
Timeline
Independent Living Specialist
Happy Hearts Today
10.2023 - Current
IHSS Care Provider
Self
06.2021 - Current
Licensed Childcare Provider
Self
06.2016 - 04.2021
Front Desk Receptionist
Carrington College
06.2015 - 03.2016
Front Desk Receptionist
IKEA
05.2011 - 06.2016
High School Diploma -
Mountain Pointe High School