Courtney Letua
Burbank
Summary
Customer service professional with nearly 2 years of experience in high-volume environments. Excels in managing POS systems and de-escalating challenging situations during peak hours. Focused on clear communication and fostering positive customer interactions.
Overview
3
3
years of professional experience
Work History
Court Monitor
Sky Zone
Alhambra
02.2025 - Current
- Implemented crowd control strategies during peak hours, ensuring safety and order.
- Monitored safety protocols during trampoline activities to ensure participant compliance.
- Engaged with guests to provide information, enhancing overall event experience.
- Collaborated with team members to address customer concerns promptly.
- Helped check in customers at the front desk and helped answer any questions they had about the store and buying tickets.
- Hosted parties by greeting parents and guests, preparing and serving food, and coordinating with staff for seamless event execution.
- Also helped in Fuel Zone, where we served food and beverages.
Cook
Pizza Hut
Hawthorne
08.2023 - 11.2023
- Prepared pizzas following standardized recipes and cooking techniques to maintain quality.
- Managed inventory by organizing and restocking ingredients to ensure freshness and availability.
- Collaborated with team members to facilitate timely order fulfillment and enhance customer satisfaction.
- Communicated effectively with front-of-house staff to coordinate orders smoothly.
- Maintained cleanliness of kitchen equipment and workstations during shifts.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Cashier
Wing Stop
Hawthorne
10.2022 - 02.2023
- Handled cash, credit, and digital payments accurately during busy shifts.
- Guided customers in menu selections and provided product-related information to facilitate informed choices.
- Welcomed customers and addressed inquiries about store products and services to promote engagement.
- Ensured cleanliness and organization of cashier area and dining space to enhance customer experience.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Managed inventory by restocking supplies and notifying management of shortages.
Education
Associate of Arts - Child Development
Pasadena City College
Pasadena, California, CA08-2027
High School Degree -
Hawthorne High School
Hawthorne, CA06-2024
High School Degree -
Basic Academy
Las Vegas, NV06-2021
Skills
- Child development knowledge
- Safety protocols
- Collaboration and teamwork
- Customer service expertise
- Problem solving
- Organizational skills
- Multi-tasking ability
- Diligence
- Active learning strategies
- Mathematical proficiency
- Friendly demeanor
- Patience
Awards
- Leadership Award in volleyball
- Kindness Award
- Honor Roll (3.2 GPA)
Languages
English
Timeline
Court Monitor
Sky Zone
02.2025 - Current
Cook
Pizza Hut
08.2023 - 11.2023
Cashier
Wing Stop
10.2022 - 02.2023
Associate of Arts - Child Development
Pasadena City College
High School Degree -
Hawthorne High School
High School Degree -
Basic Academy