Courtney LeJeal
Bartender
Sacramento
Summary
Results-oriented professional with 13+ years of experience and a proven knowledge of event coordination, new employee onboarding, conflict resolution, employee and customer communications, and employee and customer needs assessment.
Overview
14
14
years of professional experience
19
19
years of post-secondary education
Work History
BARTENDER
SSP America
01.2023 - 06.2025
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
HOSPITALITY COORDINATOR
Zocalo University Village
03.2021 - 03.2023
- Onboarded more than 40 new employees.
- Held keys for opening and closing the restaurant, while also leading shifts on the restaurant floor.
- Maintained employee records and certifications, such as food safety and training accomplishments.
- Coordinated menu, service, and bar training meetings with original learning content.
- Assisted in banquet and event coordination.
- Cold-called frequent guests for event ticket sales.
- Maintained employee satisfaction by serving as a liaison between employees and upper management.
SERVER/BANQUET SERVER/TRAINER
Zocalo University Village
01.2018 - 03.2021
- Same serving duties as listed under 'On the Border'.
- Managed large parties in a banquet setting with and without the assistance of other servers.
- Trained new employees as servers.
HOUSESITTER/PETSITTER
Self-Employed
01.2015 - 03.2020
- Maintained cleanliness of homes.
- Fed, walked, and cared for pets while owners were away.
- Assisted in daily house duties while owners were away, like mail collection, gardening, and pool cleaning.
- Purchased groceries for owners' returns.
BARTENDER/SERVER/TRAINER
On the Border Mexican Grill & Cantina
03.2012 - 03.2020
- Check the identification of customers to verify age requirements for the purchase of alcohol.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Clean bars, work areas, and tables.
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables, as required.
- Present menus to patrons, and answer questions about menu items, making recommendations upon request.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Assist the host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Provide guests with information about local areas, including giving directions.
- Trained new employees, hosts, servers, and bartenders.
RETAIL ASSOCIATE
Pacific Sunwear
06.2011 - 03.2012
- Recommended clothing and accessories to customers.
- Cleaned the store including the employee bathroom, floors, and windows.
- Folded and organized clothes.
- Set both regular and holiday displays for the store.
- Acted as cashier and took money, coupons, and returns from guests.
Education
Communication Studies
California State University, Sacramento
Sacramento, CA 05.2001 -
A.A. - Communication Studies
Sacramento City College
Sacramento, CASkills
- Proficiency in public speaking
- Excellent customer service
- Working well under pressure
- Problem-solving
- Event planning
- Workflow management
- Performance tracking
- New hire onboarding
Timeline
BARTENDER
SSP America
01.2023 - 06.2025
HOSPITALITY COORDINATOR
Zocalo University Village
03.2021 - 03.2023
SERVER/BANQUET SERVER/TRAINER
Zocalo University Village
01.2018 - 03.2021
HOUSESITTER/PETSITTER
Self-Employed
01.2015 - 03.2020
BARTENDER/SERVER/TRAINER
On the Border Mexican Grill & Cantina
03.2012 - 03.2020
RETAIL ASSOCIATE
Pacific Sunwear
06.2011 - 03.2012
Communication Studies
California State University, Sacramento
05.2001 -
A.A. - Communication Studies
Sacramento City College
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