COURTNEY LAVELLE
San Diego
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
San Diego, CA
10.2021 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Implemented process improvements to enhance speed of service during peak hours.
- Trained and mentored team members on beverage preparation and operational protocols.
- Managed inventory levels, coordinating stock replenishment to minimize shortages.
- Facilitated effective communication among staff to maintain a positive work environment.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Server
Courtyard by Marriott
Rancho Bernardo, CA
10.2018 - 03.2020
- Assisted in food and beverage service during large-scale events.
- Collaborated with kitchen staff to ensure efficient food delivery and adherence to presentation standards.
- Delivered exceptional service, ensuring guest satisfaction throughout events.
- Set up banquet tables and chairs according to event specifications.
- Handled cash transactions and processed payments accurately at POS system.
Deli Clerk
Ralph's
San Diego, CA
04.2015 - 10.2018
- Customer 1st Promise Team Lead
- Led meetings to enhance customer experience and improve service approach
- Coordinated with team and store on weekly goals to align efforts
- Assisted customers with deli product selection and inquiries.
- Operated slicers, scales, and other deli equipment efficiently.
- Maintained cleanliness and organization of deli display cases.
Education
High School Diploma -
Poway High School
Poway, CA01.2015
Bachelors - Applied Business And Technology Solutions
Arizona State University
Tempe, AZ05.2029
Skills
- Cash handling
- Detail Oriented
- Time management
- Organized
- Adaptability
- Team Player
- Customer service
- Communication
- Problem Solving
- Fast Learner
- Strong work ethic
- Creative
Timeline
Shift Supervisor
Starbucks
10.2021 - Current
Server
Courtyard by Marriott
10.2018 - 03.2020
Deli Clerk
Ralph's
04.2015 - 10.2018
High School Diploma -
Poway High School
Bachelors - Applied Business And Technology Solutions
Arizona State University