Courtney LaValley
Mayerthorpe,AB
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
19
19
years of professional experience
Work History
Retail Sales, Manager and Owner
Self Employed - Simply Ranchy
10.2019 - Current
- Helped customers complete purchases, locate items, and build customer relationship.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Insurance Agent
Combined Insurance
08.2018 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed risk factors to recommend appropriate coverage levels.
Bartender
Mayerthorpe Operating
10.2017 - 03.2019
- Served high customer volumes during special events, nights, and hockey games.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Smittys
09.2009 - 04.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
Office
Panther Controls
06.2007 - 09.2008
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Server
Smittys
01.2006 - 06.2007
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Husky Restaurant
03.2005 - 10.2006
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Harry Collinge High School
Hinton, ABEquineScience
Olds College
Olds, AB06.2010
Skills
- Cycle Count Audits
- Staff Oversight
- Partner Collaboration
- Persuasive Negotiations
- Cash Handling
- Sales Expertise
- Customer Inquiries
- Sales Strategy Development
- Display Maintenance
- Store Layouts
- Store Presentation
- Marketing Strategies
- Sales Records Management
- Management
Timeline
Retail Sales, Manager and Owner
Self Employed - Simply Ranchy
10.2019 - Current
Insurance Agent
Combined Insurance
08.2018 - Current
Bartender
Mayerthorpe Operating
10.2017 - 03.2019
Server
Smittys
09.2009 - 04.2010
Office
Panther Controls
06.2007 - 09.2008
Server
Smittys
01.2006 - 06.2007
Server
Husky Restaurant
03.2005 - 10.2006
High School Diploma -
Harry Collinge High School
EquineScience
Olds College
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