Work History
Overview
Timeline
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Courtney Larden

Beaverdell,BC

Work History

Sales Associate Supervisor

Beaverdell General Store and Gas Station
05.2023 - 02.2024
  • Assisted in training new staff on sales techniques and customer service protocols.
  • Supported daily operations by maintaining inventory levels and organizing merchandise displays.
  • Engaged with customers to provide product information and enhance shopping experience.
  • Collaborated with team members to achieve store sales goals and improve customer satisfaction.
  • Learned point-of-sale systems for efficient transaction processing and cash handling.
  • Monitored store environment to ensure cleanliness and compliance with safety standards.
  • Developed strong product knowledge to assist customers in making informed purchasing decisions.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.

Assistant Manager

Sally Beauty Supply
2018 - 2019
  • Led team to achieve operational excellence through effective training and development initiatives.
  • Streamlined inventory management processes, improving accuracy and reducing stock discrepancies.
  • Implemented customer service strategies enhancing client satisfaction and loyalty metrics.
  • Coordinated promotional events, driving increased foot traffic and sales engagement.
  • Developed standard operating procedures to improve efficiency across daily operations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Oversaw daily operations to maintain store cleanliness and organization

General Manager

Sally Beauty Supply
2019 - 2021
  • Led cross-functional teams to enhance operational efficiency and improve customer satisfaction.
  • Developed strategic initiatives that increased market share and drove revenue growth.
  • Streamlined processes to reduce costs and optimize resource allocation across departments.
  • Implemented performance metrics to monitor team productivity and drive continuous improvement.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, focusing on quarterly and fiscal quotas and surpassing that fiscal quarter by over $100,000


Guest Service Manager

Holiday Inn
2007 - 2011
  • Oversaw daily front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Implemented training programs for staff, enhancing service quality and operational efficiency.
  • Resolved guest complaints promptly, fostering positive relationships and improving satisfaction rates.
  • Streamlined booking processes using property management systems, increasing accuracy in reservations.
  • Coordinated with housekeeping to maintain room standards, ensuring timely readiness for guests.
  • Managed team schedules effectively, optimizing workforce allocation during peak periods.
  • Analyzed guest feedback reports to identify areas for service improvement and strategic planning.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Payroll
  • Bank Deposits
  • Accounts Receivable/Accounts Payable
  • Corporate company Sales
  • Acting General Manager for 6 months

Shift Manager

McDonalds
2000 - 2003
  • Supervised daily operations to ensure efficient service and quality standards
  • Trained and mentored team members to enhance performance and customer satisfaction
  • Implemented process improvements to optimize workflow and reduce wait times
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Overview

2024
2024
years of professional experience

Timeline

Sales Associate Supervisor

Beaverdell General Store and Gas Station
05.2023 - 02.2024

Assistant Manager

Sally Beauty Supply
2018 - 2019

General Manager

Sally Beauty Supply
2019 - 2021

Guest Service Manager

Holiday Inn
2007 - 2011

Shift Manager

McDonalds
2000 - 2003

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Courtney Larden