Courtney Laffin
COLDLAKE,AB
Summary
Reliable and customer-focused professional with 15+ years of experience in retail, hospitality, customer service, and operations support. Skilled in cash handling, POS systems, inventory management, housekeeping, food service, and front-end operations in fast-paced environments. Strong communicator with the ability to multitask, adapt quickly, and work independently or collaboratively within a team. Committed to delivering excellent customer service while maintaining efficiency, organization, and workplace standards.
Overview
9
9
years of professional experience
Work History
Bookend Sorter
Plus I Bottle Depot
02.2025 - 10.2025
- Sorted recyclable materials including cardboard, plastic, aluminum, and glass efficiently and accurately
- Assisted customers at the front counter using POS systems and handling transactions
- Maintained fast-line operations by replacing and organizing collection bags for recyclables
- Supported a clean, safe, and organized work environment in a fast-paced setting
Room Attendant
Service Plus Inn and Suites
12.2024 - 02.2025
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and presentation
- Restocked housekeeping carts and supplies to support daily hotel operations
- Worked flexible night shifts while meeting productivity and quality expectations
- Followed hotel sanitation and safety procedures consistently
- Maintained guest rooms with attention to detail to support a consistent stay experience.
- Handled guest requests professionally and communicated needs to the appropriate hotel team members.
Front End / Prep Cook
Jokers Cafe
04.2023 - 03.2024
- Processed customer payments accurately and managed cash transactions
- Assisted with food preparation and ingredient setup for daily kitchen operations
- Maintained cleanliness and organization of kitchen and dining areas
- Prepared and served buffet meals during special events and senior programs
- Delivered friendly customer service in a fast-paced environment
Room Attendant
Grande Inn
02.2023 - 04.2023
- Replenished 1 housekeeping carts with linens and cleaning supplies to support steady room turnover.
- Prepared 15+ guest rooms per shift for incoming arrivals, maintaining a clean, guest-ready presentation.
- Sorted and folded laundry items to keep linens organized and ready for daily housekeeping needs.
- Maintained hotel cleanliness and sanitation standards across assigned areas to support a professional guest experience.
- Restocked linens, toiletries, and cleaning supplies promptly to avoid interruptions in room service.
- Supported laundry sorting and organization while coordinating with housekeeping staff to keep operations moving efficiently.
- Delivered consistent guest room upkeep by responding to daily room needs with attention to detail and reliable communication.
Customer Experience Associate (CEX)
Walmart
06.2022 - 08.2022
- Prepared online grocery and retail orders accurately and efficiently
- Assisted customers in multiple departments including electronics and garden center
- Provided customer support and resolved inquiries professionally
- Supported store operations as a door greeter and floor associate
- Asked customers questions to determine, verify and solve common problems.
Customer Service Representative
Circle K
08.2019 - 06.2021
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Post Office / Cosmetics Assistant
Bayer Road
07.2018 - 02.2019
- Used Excel, email, and fax systems to manage administrative updates and routine communication tasks.
- Monitored product expiration dates and removed outdated items to keep inventory standards current.
- Organized merchandise displays and front-of-house stock to keep cosmetics areas tidy and easy to shop.
- Supported customer questions and payment needs with a calm, helpful approach during busy counter periods.
- Balanced time management, multitasking, and shift work to cover service, inventory, and administrative tasks reliably.
Parts and Sales Associate
Sears Canada
06.2017 - 12.2017
- Used HOST and PICS to locate and order customer parts, keeping requests accurate and moving through the system.
- Received and organized incoming inventory, supporting stock flow and maintaining an orderly parts area.
- Updated customers on order status and delivery timelines, providing clear service and follow-up throughout the process.
- Supported daily retail sales and customer service operations while balancing shifting priorities and team needs.
Sales Associate
Think Kitchen
10.2016 - 05.2017
- Developed strong product knowledge across kitchenware and household items to answer customer questions confidently.
- Organized displays and signage to improve product visibility and support sales floor presentation.
- Consistently met personal sales goals through proactive customer engagement and product recommendations.
Education
Office Administration
Nova Scotia Community College
Dartmouth06-2010
Skills
- Customer service & guest support
- Cash handling & POS systems
- Team collaboration
- Time management & multitasking
- Communication
- Lottery ticket sales
- Merchandise display setup
- Inventory management & stock replenishment
- Cleaning & sanitation standards
- Food preparation & service
- Attention to detail
- Flexible scheduling & shift work
- Housekeeping cart replenishment
- Buffet setup & replenishment
Timeline
Bookend Sorter
Plus I Bottle Depot
02.2025 - 10.2025
Room Attendant
Service Plus Inn and Suites
12.2024 - 02.2025
Front End / Prep Cook
Jokers Cafe
04.2023 - 03.2024
Room Attendant
Grande Inn
02.2023 - 04.2023
Customer Experience Associate (CEX)
Walmart
06.2022 - 08.2022
Customer Service Representative
Circle K
08.2019 - 06.2021
Post Office / Cosmetics Assistant
Bayer Road
07.2018 - 02.2019
Parts and Sales Associate
Sears Canada
06.2017 - 12.2017
Sales Associate
Think Kitchen
10.2016 - 05.2017
Office Administration
Nova Scotia Community College