COURTNEY KERR
Hamilton,Canada
Summary
Compassionate and dedicated Registered Social Service Worker with a Bachelor of Applied Science (BASc) in Community Social Services. Equipped with a strong foundation in social work principles, client advocacy, and community engagement. Proven ability to support diverse populations through effective communication, problem-solving, and interpersonal skills. Seeking a position to leverage my education and passion for helping others in a supportive and dynamic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crisis Triage and Support Worker
St. Josephs Healthcare Hamilton
10.2024 - Current
- Provided crisis intervention and support as part of a multidisciplinary team, including mental health professionals and trained police officers, to individuals experiencing mental health and addiction crises.
- Conducted intake assessments and triage, developed personalized intervention plans, and coordinated mobile outreach to individuals in crisis at various locations.
- Assisted in connecting individuals to community-based resources and services, including outpatient programs, and facilitated safe transport to medical facilities when necessary.
- Delivered ongoing follow-up support through phone calls and referrals, ensuring continuity of care and collaboration with primary care providers and family doctors.
Child and Youth Worker/Behaviour Specialist
Williams Marijan and Associates Inc: The Hospital for Sick Children
01.2023 - Current
- Provided direct support to individuals with developmental disabilities, managing dual diagnoses, behaviour crises, and complex needs in a hospital environment
- Counselled clients with suicidal ideations and eating disorders, addressing mental health needs alongside developmental challenges
- Collaborated with clients to address emotional and psychological concerns
- Collected and managed data for individualized care plans, treatment programs, and mental health assessments for individuals aged 6-18
- Implemented client objectives, IEPs, and BSPs using evidence-based practices such as ABA
- Provided education to both families and caregivers on interpersonal communication
Developmental Service Worker
Community Living Belleville and Area
08.2020 - 08.2023
- Supporting the development of strategies and delivery of services and supports according to individual life plans and personal outcomes
- Providing case management to individuals on caseload and assisting with case management of individuals supported
- Ensuring that appropriate personal and physical care, crisis response, counselling and emotional support is provided
- Participating in assessing the long term service needs of individuals supported and of the program and identifying opportunities to improve service delivery
Education
BASC - COMMUNITY SOCIAL SERVICES
Guelph Humber University
Etobicoke, ON06-2024
SOCIAL SERVICE WORKER -
Guelph Humber University
Etobicoke06-2024
DEVELOPMENTAL SERVICE WORKER -
Fleming College
Peterborough, ON06-2019
Skills
- Risk Assessment & Safety Planning
- Crisis Intervention and Management
- Collaboration with Families & Caregivers
- Resource Coordination & Referral
- Client-Centered Support
- Crisis De-escalation
Certification
- CPR and First Aid Level C
- Crisis Prevention Intervention
- Mental Health and First Aid Training
- Controlled Acts Training
- Overdose Training
- Food Safety Training
- Take Home Naloxone Training
- Active Member of the Ontario Colleges of Social Workers and Social Service Workers
Timeline
Crisis Triage and Support Worker
St. Josephs Healthcare Hamilton
10.2024 - Current
Child and Youth Worker/Behaviour Specialist
Williams Marijan and Associates Inc: The Hospital for Sick Children
01.2023 - Current
Developmental Service Worker
Community Living Belleville and Area
08.2020 - 08.2023
BASC - COMMUNITY SOCIAL SERVICES
Guelph Humber University
SOCIAL SERVICE WORKER -
Guelph Humber University
DEVELOPMENTAL SERVICE WORKER -
Fleming College
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