Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY VERDADERO

Santa Ana

Summary

Enthusiastic, equipped with strong problem-solving abilities, and customer-focused individual with a passion for travel and a dedication to passenger satisfaction. Eager to leverage strong communication skills and a calm demeanor to provide exceptional service as a Flight Attendant at ....

Overview

11
11
years of professional experience

Work History

Managing Bartender

Big's Fullerton
07.2014 - Current


  • Developed innovative cocktail recipes, enhancing drink menu and customer experience.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.

Bartender

Wild Goose Tavern
07.2021 - 10.2022
  • Delivered exceptional customer service by responding promptly to inquiries and requests.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bar Manager/Bartender

The Wharf
06.2017 - 06.2018
  • Coordinated special events and promotions, driving increased foot traffic and sales revenue.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Education

B.S. - Geology

California State University Fullerton
Fullerton, CA
08.2014

Skills

  • Certified in ServeSafe & RBS
  • Anticipating guest needs
  • Safe food handling procedures
  • Upselling strategies
  • Customer service
  • Clear and effective communication

Timeline

Bartender

Wild Goose Tavern
07.2021 - 10.2022

Bar Manager/Bartender

The Wharf
06.2017 - 06.2018

Managing Bartender

Big's Fullerton
07.2014 - Current

B.S. - Geology

California State University Fullerton

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COURTNEY VERDADERO