Courtney Johnson
Hawthorne
Summary
CUSTOMER SERVICE REPRESENTATIVE
Professional and customer-focused Customer Service Representative with 10+ years of experience delivering exceptional service in healthcare, telecommunications, and retail environments. Skilled in resolving customer concerns, handling high-volume calls, scheduling appointments, maintaining accurate records, and building strong customer relationships. Proficient in Microsoft Office Suite and committed to providing outstanding customer experiences.
Overview
12
12
years of professional experience
Work History
Front Desk Specialist
Inglewood Family Medical Clinic
01.2020 - 06.2026
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Delivered exceptional customer service to patients and visitors.
- Answered high-volume phone calls and responded to customer inquiries.
- Scheduled, confirmed, and rescheduled appointments.
- Verified insurance information and updated patient records.
- Assisted patients with registration and required documentation.
- Resolved customer concerns professionally and efficiently.
- Maintained confidential records and ensured office organization.
- Worked collaboratively with providers and staff to ensure quality patient care.
Customer Service Representative
Verizon Wireless
01.2018 - 01.2020
- Assisted customers with billing, account management, products, and services.
- Resolved customer concerns while maintaining high customer satisfaction.
- Explained products and service options to meet customer needs.
- Maintained accurate customer records and account documentation.
- Built positive customer relationships through excellent communication.
- Met company performance and quality standards.
Clerk
United States Postal Service
07.2014 - 09.2018
- Provided excellent customer service in a fast-paced retail environment.
- Processed mail, packages, and customer transactions accurately.
- Assisted customers with shipping services and postal products.
- Maintained accurate financial and transaction records.
- Answered customer questions and resolved service issues.
- Operated office equipment and maintained organized work areas.
Education
High School Diploma -
Westchester High School
Los Angeles, Ca, United States06.2010
Skills
- Customer Service Excellence
- Customer Relations
- Call Center Support
- Conflict Resolution
- Active Listening
- Problem Solving
- Data Entry
- Appointment Scheduling
- Insurance Verification
- Administrative Support
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Time Management
- Multitasking
Additional Information
TECHNICAL SKILLS
Microsoft Outlook • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Teams • Data Entry • Office Administration • CRM Software
Timeline
Front Desk Specialist
Inglewood Family Medical Clinic
01.2020 - 06.2026
Customer Service Representative
Verizon Wireless
01.2018 - 01.2020
Clerk
United States Postal Service
07.2014 - 09.2018
High School Diploma -
Westchester High School