Courtney Isaacs
Concord
Summary
Results-driven and outgoing individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
Work History
Community Manager
Trailview
Concord
12.2024 - 08.2025
- Completed monthly variance reporting
- Daily inspections of property and ongoing maintenance with construction - extensive capital projects such as tree trimming, slab leaks, renovations
- Learned new system each day and gained maintenance experience by learning the property/working with vendors
- Collected 90% of rents each month after takeover and kept delinquency low
- Maintained occupancy at 95% and higher
- Managed a team of 4 employees
- Took over property that had a lot of deferred maintenance and parking issues. Implemented a parking program and worked with the corporate and onsite team to repair the issues that had been missed.
- Trained office staff on new systems
- Prepared and executed leases for new tenants and renewals
Community Manager
Greystar
Santa Rosa
09.2023 - 10.2024
- Hosted weekly prospect events
- Conducted weekly outreach marketing to local businesses
- Gained 40% occupancy in 4 months during January-April
- Completed monthly variance reporting
- Daily inspections for Leonardo247 and ongoing maintenance with construction take and vendors
- Learned new system each day and gained maintenance experience by learning the property/working with vendors
- Collected 99% of rents each month after opening and kept delinquency low
- Worked with IT to set up computers/work through lease issues
Community Director
FPI Management
Santa Rosa
06.2022 - 09.2023
- Weekly reports sent to PM - including Market Overview, Operations Summary, Renewals worksheet. Followed by monthly Ownership call to review reports and activity
- Assisted and will complete 2023 Budget
- Completed monthly variance report
- Hosted monthly resident events
- Worked with owner and PM to assess market when occupancy was low. Completed a monthly market survey with competitors/sister sites to stay on trend with current market rates
- Monthly fire pump inspections, elevator repairs, and fire sprinkler inspections
- Processed rents, forfeitures, and invoices in a timely manner
- Ran entire complex and completed all tours, move ins and move outs, and on site transfers.
Leasing Consultant/Assistant Community Director
FPI Management
Santa Rosa
10.2021 - 06.2022
- Maintained occupancy of 95% or higher
- Invoices, variance report, and move out dispositions
- Weekly traffic updates and monthly market surveys
- Generated lease renewals, renewal letters, and current month-to-month project
- Completed prospect tours, conducted move in appointments, and moved future resident into Yardi
- Resident events
- Outreach marketing
Assistant Community Director
FPI Management
Portland
06.2021 - 10.2021
- Maintained occupancy of 93% or higher
- Assisted with touring, leasing, and application processing
- Performed all move out inspections, processed all move outs
- Weekly and monthly reports sent to PM/ownership
- Processed all checks, including bad debt. Revised forfeitures as needed
- Assisted PM and CD with all necessary reports, meetings, and projects
Assistant Community Director
FPI Management
Vacaville
08.2020 - 06.2021
- Maintained occupancy of 95% or higher
- Assisted with touring, leasing, and application processing
- Performed all move out inspections, processed all move outs
- Weekly and monthly reports sent to PM/ownership
- Maintained COVID Declaration Tracker and kept up with receivables
- Processed all checks, including bad debt. Revised forfeitures as needed
- Assisted PM and CD with all necessary reports, meetings, and projects
Community Director
FPI Management
Oakland
05.2019 - 08.2020
- Weekly reports sent to PM - including Market Overview, Operations Summary, Renewals worksheet. Followed by weekly Ownership call to review reports and activity
- Assisted and will complete 2020 Budget
- Hosted monthly resident events
- Worked with owner and PM to assess market when occupancy was low. Completed a weekly market survey with competitors/sister sites to stay on trend with current market rates
- Monthly fire pump inspections, elevator repairs, and fire sprinkler inspections
- Processed rents, forfeitures, and invoices in a timely manner
- Light maintenance when needed (changing light bulbs, fixing power outages, bringing in dumpsters, pest control)
- Ran entire complex and completed all tours, move ins and move outs, and on site transfers.
Community Manager
Greystar
Berkeley
08.2018 - 05.2019
- Weekly reports sent to RPM - including Market Overview, Operations Summary, Renewals worksheet. Followed by weekly Ownership call to review reports and activity
- Completed FCF and Month End Reporting accurately and on time
- Outreach marketing to local businesses and events
- Maintained a high level of perseverance when occupancy was low. Worked with sister properties on prospect trend
- Approved and pre approved BMR files. Submitted to Windsor rep
- Conducted quarterly and year end reviews for all employees
- Completed audit of property files and inventory checklist for ownership
- Monthly fire pump inspections, elevator repairs, and fire sprinkler inspections
- Worked with NWP, OneSite, Bluemoon, Yardi Pay Plus, and Active Building
- Completed move ins and move outs, apartment tours, and tenant transfers in a timely manner
- Processed rents. Reconciled Delinquency Report by the 8th of each month
- Reviewed On-Notice and Vacant rents for potential rent increases
- Hosted resident events with on-site staff and local businesses
Assistant Community Director
FPI Management
Pleasanton
02.2018 - 08.2018
- Assisted with Capital Projects such as WiFi Lounge, landscape update, and exterior pool renovation
- Worked closely with Community Director to close out pending applications, renewals, and tasks around the office
- Outreach marketing to local businesses and events
- Maintained a high level of perseverance when occupancy was low. Worked with sister properties on prospect trend
- Completed move ins and move outs, apartment tours, and tenant transfers in a timely manner
- Processed rents. Served notices and eviction warnings as needed
Community Director
FPI Management
Benicia
07.2016 - 02.2018
- Working closely with my Portfolio Manager and Owner to insure maximum growth and revenue potential for the property.
- Timely collections of rents and other income due to the owner, eliminate lost revenues due to vacancies by timely turnover and implementing pre-leasing apartments.
- Overseeing exterior renovation on 95% of the property.
- Cultivating and maintaining excellent relationships with current residents and prospects. Insuring the highest level of occupancy.
- Keeping up to date on current marketing for the apartment community, as well as all community rules and regulations, policies and procedures. Being responsible for knowing all other competition properties and what the current market is for the area.
- Collect and record rents and deposits, complete all documents required for resident and property files.
- Assisting with credit checks and background checks for all prospective residents. Maintain leasing records and enter into accounting system, complete all clerical functions requested.
- As the on-site manager, I am responsible for everything and everyone on the property: employees, vendors, as well as myself.
- In charge of making sure all employees have signed off their time cards in a timely manner, reviewing them and signing them off. Responsible for all accounting on the property: deposits, accounts and keeping all incoming invoices at or under budget.
- Completed minor work orders when maintenance technicians were not available
- Handled after hours emergency maintenance calls
Assistant Community Director
FPI Management
Petaluma
06.2015 - 07.2016
- Accounts Payable/ Receivables
- Employee Management
- Vendor Research/ Compliance
- Yardi/Yieldstar/OnSite
- Month-end reporting
- Entrada/Popcard
- Processing move ins/move outs
- Maintaining a percentage of 0% - .5% on receivables each month
- Resident retention
Resident Services/ Leasing Consultant
FPI Management
Richmond
06.2013 - 06.2015
- Provided excellent customer service to the residents of a 1,008 unit complex on a daily basis
- Maintained a renewal rate of 60% every month
- Assisted Community Director and Assistant Community Director with completing move out forfeitures, processing bills, processing checks, and coordinating resident events.
- Promoted to a 492 unit complex within two years of first starting in the Property Management industry
Education
Hogan High School
Vallejo, CASkills
- 65 plus WPM
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Powerpoint
- Proficient in Yardi
- Proficient in Entrata
- Proficient in OneSite
- Proficient in Payscan
- Excellent attention to detail
- Extensive knowledge of customer service
- Extensive knowledge of property management
- Able to multitask in a fast paced environment
- Variance reporting
- Rent collection
- Lease preparation
- Team management
- Customer relationship management
- Market analysis
- Budget assistance
- Event planning
- Vendor coordination
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Training and development
- CRM software
- Customer service
- Team recruitment
- Sales support
- Adaptability and flexibility
- Community marketing
Availability
Available upon request.
References
- FPI Management, 9 years
- Greystar, 2 years
- Avenue 5, 6 months
Timeline
Community Manager
Trailview
12.2024 - 08.2025
Community Manager
Greystar
09.2023 - 10.2024
Community Director
FPI Management
06.2022 - 09.2023
Leasing Consultant/Assistant Community Director
FPI Management
10.2021 - 06.2022
Assistant Community Director
FPI Management
06.2021 - 10.2021
Assistant Community Director
FPI Management
08.2020 - 06.2021
Community Director
FPI Management
05.2019 - 08.2020
Community Manager
Greystar
08.2018 - 05.2019
Assistant Community Director
FPI Management
02.2018 - 08.2018
Community Director
FPI Management
07.2016 - 02.2018
Assistant Community Director
FPI Management
06.2015 - 07.2016
Resident Services/ Leasing Consultant
FPI Management
06.2013 - 06.2015
Hogan High School