Courtney Holliday
Kelowna,BC
Summary
Offering blend of leadership qualities, creativity, and a strong desire to learn and grow. Delivers a strong work ethic and self responsibility, coupled with excellent communication and organizational skills. Ready to use and develop these skills in a more creative and impactful role.
Overview
12
12
years of professional experience
Work History
Manager
Work of Art Pottery Studio
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Elevated team morale and productivity through active participation in collaborative brainstorming sessions focused on improving document-related processes.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Ramp Agent
RS and Associates
01.2017 - 12.2017
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Cleaner/Admin
Dirt Divas
01.2013 - 10.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
Event set up
Sandman Inn and Suites
10.2016 - 02.2017
- Worked with banquet manager to coordinate event set up and schedule.
- Ensured smooth event operations by coordinating with event planners, vendors, and venue staff to set up and break down photo booths.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Coordinated logistics for successful events, managing food delivery, setup, and cleanup processes.
- Assisted event planners in organizing successful meetings and conferences by coordinating necessary logistics such as catering and audiovisual equipment setup.
Park Services Associate
Sea to Sky Parks Service
05.2016 - 09.2016
- Reported maintenance concerns to management and performed repairs.
- Responded to maintenance calls and troubleshot devices.
- Provided educational information on park resources, history, and wildlife to increase visitor awareness.
- Collaborated with park staff to develop and implement effective visitor management strategies.
- Enhanced park visitor experience by providing exceptional customer service and answering inquiries.
- Improved overall park aesthetics through landscaping projects, such as planting flowers or trimming shrubs.
- Maintained park cleanliness and safety standards through regular inspections and timely maintenance.
Prefinisher
Colorific Custom Prefinisher
01.2014 - 09.2016
- Provided exceptional customer service throughout the refinishing process, addressing client concerns promptly and professionally.
- Managed inventory effectively, ensuring necessary supplies were always available for seamless project completion.
- Utilized advanced tools and equipment for an efficient workflow, reducing project turnaround times.
- Performed thorough inspections of finished products, guaranteeing high-quality workmanship on all projects.
- Enhanced furniture appearance by skillfully stripping, sanding, and refinishing surfaces.
- Streamlined workflows through effective time management skills, maximizing productivity without compromising quality.
Education
Robert Bateman Secondary School
Abbotsford, BCWedding Planners Certificate - Events
WPIC
Vancouver01.2015
Skills
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Project management
- Proofreading expertise
- Adobe creative suite
- Social media management
- Photo and video editing
- Content creation (Canva, photography, adobe)
Languages
English
Native or Bilingual
Timeline
Manager
Work of Art Pottery Studio
01.2023 - Current
Ramp Agent
RS and Associates
01.2017 - 12.2017
Event set up
Sandman Inn and Suites
10.2016 - 02.2017
Park Services Associate
Sea to Sky Parks Service
05.2016 - 09.2016
Prefinisher
Colorific Custom Prefinisher
01.2014 - 09.2016
Cleaner/Admin
Dirt Divas
01.2013 - 10.2017
Robert Bateman Secondary School
Wedding Planners Certificate - Events
WPIC
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