Courtney Holliday
Kelowna,BC
Summary
Offering blend of leadership qualities, creativity, and a strong desire to learn and grow. Delivers a strong work ethic and self responsibility, coupled with excellent communication and organizational skills. Ready to use and develop these skills in a more creative and impactful role.
Overview
12
12
years of professional experience
Work History
Manager
Work of Art Pottery Studio
Kelowna, BC
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Elevated team morale and productivity through active participation in collaborative brainstorming sessions focused on improving document-related processes.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Ramp Agent
RS and Associates
Abbotsford, BC
01.2017 - 12.2017
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Cleaner/Admin
Dirt Divas
Abbotsford, BC
01.2013 - 10.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
Event set up
Sandman Inn and Suites
Abbotsford, BC
10.2016 - 02.2017
- Worked with banquet manager to coordinate event set up and schedule.
- Ensured smooth event operations by coordinating with event planners, vendors, and venue staff to set up and break down photo booths.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Coordinated logistics for successful events, managing food delivery, setup, and cleanup processes.
- Assisted event planners in organizing successful meetings and conferences by coordinating necessary logistics such as catering and audiovisual equipment setup.
Park Services Associate
Sea to Sky Parks Service
Chilliwack, BC
05.2016 - 09.2016
- Reported maintenance concerns to management and performed repairs.
- Responded to maintenance calls and troubleshot devices.
- Provided educational information on park resources, history, and wildlife to increase visitor awareness.
- Collaborated with park staff to develop and implement effective visitor management strategies.
- Enhanced park visitor experience by providing exceptional customer service and answering inquiries.
- Improved overall park aesthetics through landscaping projects, such as planting flowers or trimming shrubs.
- Maintained park cleanliness and safety standards through regular inspections and timely maintenance.
Prefinisher
Colorific Custom Prefinisher
Abbotsford, BC
01.2014 - 09.2016
- Provided exceptional customer service throughout the refinishing process, addressing client concerns promptly and professionally.
- Managed inventory effectively, ensuring necessary supplies were always available for seamless project completion.
- Utilized advanced tools and equipment for an efficient workflow, reducing project turnaround times.
- Performed thorough inspections of finished products, guaranteeing high-quality workmanship on all projects.
- Enhanced furniture appearance by skillfully stripping, sanding, and refinishing surfaces.
- Streamlined workflows through effective time management skills, maximizing productivity without compromising quality.
Education
Robert Bateman Secondary School
Abbotsford, BCWedding Planners Certificate - Events
WPIC
Vancouver01.2015
Skills
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Project management
- Proofreading expertise
- Adobe creative suite
- Social media management
- Photo and video editing
- Content creation (Canva, photography, adobe)
Languages
English
Native or Bilingual
Timeline
Manager
Work of Art Pottery Studio
01.2023 - Current
Ramp Agent
RS and Associates
01.2017 - 12.2017
Event set up
Sandman Inn and Suites
10.2016 - 02.2017
Park Services Associate
Sea to Sky Parks Service
05.2016 - 09.2016
Prefinisher
Colorific Custom Prefinisher
01.2014 - 09.2016
Cleaner/Admin
Dirt Divas
01.2013 - 10.2017
Robert Bateman Secondary School
Wedding Planners Certificate - Events
WPIC