COURTNEY HISCOCK
Calgary,AB
Summary
Experienced health care Unit Clerk/Medical Office Assistant with over six years working within clinical settings. Skilled in optimizing clinic overflows by managing patients flow, physician schedules, and patient appointments. Seeking to take the next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Clerk
Royal Victoria Regional Health Centre
11.2017 - 05.2023
- Highly diverse throughout the organization with experience including Emergency Department, Birthing unit, Outpatient Psychiatry, RAAM Clinic, Cardio Respiratory outpatient clinic, Inpatient units - Integrated Stroke & Rehab, Respiratory, Cancer & Palliative, Cardiac & Renal, Transitional Care, Adult Mental Health, Child & Youth Mental Health
- Efficiency with Meditech Expanse, Procurement, Microsoft Word, Excel, Outlook, and PowerPoint.
- Working in high call volume environment, retrieving voicemails and returning phone call inquiries regarding services provided.
- Booking intakes, follow ups, checking in and registering patients for their appointments while demonstrating commitment to customer service.
- Prompt order entry and transcription of physician's orders using EMR, PMO, and Kardex.
- Working closely with Bed Allocation and updating ADT as patient transfers in and off inpatient units
Program Clerical Support/Unit Clerk
Southlake Regional Health Centre
08.2016 - 05.2021
- Cancer Centre, Diagnostic Imaging, and Bahan Outpatient Physiotherapy Centre
- Patient registration, choosing appropriate codes for different modalities, confirming/validating patient demographic insurance (including WSIB) and other required information as appropriate
- Sends/receives faxes, responding to enquires within scope of authority or directing to most appropriate person, filing requisitions in their proper modality
- Proficient in STAR, Picture Archiving & Communication Systems (PACS), Horizon Patient Folder (HPF), and Pathways Horizon Scheduling (PHS)
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Education
Emergency Service Communications Certificate -
Georgian College
Barrie, ON04.2016
Some College (No Degree) - Primary Care Paramedic
CTS Canadian Career College
Barrie, ONHigh School Diploma -
Bear Creek Secondary School
Barrie, ON06.2012
Skills
- Expert typist with 63 WPM at 98% accuracy
- Capable of working in fast-paced and high stress environment
- Confidentiality and Data Protection
- Background in Medical Terminology
- Over six years' experience in computer applications; Microsoft Word, Excel, Outlook, and PowerPoint
- Demonstrates excellence in communication, both written and verbal
- Responsible for ensuring customer efficiency in high call environment requiring expeditious voice mail returns
- Skillful problem solving and time management
- Supply Restocking and Replenishing Inventory
- Teamwork and Collaboration
Certification
ProServe
- June 2023
CPR Level C & First Aid
- December 2022
Crisis Prevention & Intervention training
- September 2021
Timeline
Patient Service Clerk
Royal Victoria Regional Health Centre
11.2017 - 05.2023
Program Clerical Support/Unit Clerk
Southlake Regional Health Centre
08.2016 - 05.2021
Emergency Service Communications Certificate -
Georgian College
Some College (No Degree) - Primary Care Paramedic
CTS Canadian Career College
High School Diploma -
Bear Creek Secondary School