Courtney Higgins
Fort McMurray,AB
Summary
Results-driven professional with strong focus on empowering individuals to achieve personal growth. Demonstrates collaborative approach, adapting seamlessly to changing needs while maintaining high standards. Skilled in communication, problem-solving, and motivational techniques, ensuring reliable support and impactful outcomes. Known for fostering positive relationships and delivering effective strategies for personal development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Life Skills Coach
Prince George Native Friendship Centre
10.2017 - 09.2024
- Helped at-risk youth in care gain knowledge needed about life and how to become productive members of society.
- Determined needed and relevant interventions based on each youths cognitive abilities and current needs.
- Followed trauma informed care approach in order to deliver effective care and develop improved youth engagement
- Improved youths coping with routine life activities such as food budgeting, shopping and rental payments.
- Established strong rapport with youth, creating open and trusting environment for honest communication.
- Evaluated youth progress regularly, adjusting coaching strategies to optimize results continually.
- Provided ongoing support to youth experiencing crisis or setbacks, offering guidance on navigating challenging situations effectively.
- Helped youth to identify challenges, set realistic goals and steps to achieve them in a timely manner.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Provided insight and ideas to promote client growth.
- Maintained detailed, confidential client files.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Developed and maintained relationships with community organizations and agencies.
Waitress
Jim's Family Restaurant
06.2005 - 08.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Youth Care Worker
Chisolm Services for Children
10.2015 - 05.2017
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Followed a trauma informed approach in order to provide effective health care services with a healing orientation.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Evaluated needs of youth and outlined measures to address.
- Implemented behavior modification techniques to foster positive growth and change in troubled youths.
- Organized recreational outings and community service projects, promoting social responsibility and civic engagement among youths.
- Advocated for rights and needs of youth in care at community and policy-making forums.
Education
Diploma in Counselling Skills – Social/Human Services -
Success College
Lower Sackville, N.S12.2015
Bachelor of Arts - Major in Criminology -
Saint Mary’s University
Halifax, N.S.12.2007
Travel & Tourism Diploma -
Success College
Truro, N.S.12.2003
Skills
- Assertive
- Problem-solving skills
- Teamwork and Collaboration
- Time Management
- Reliability
- Excellent Communication
- Active Listening
- Relationship Building
- Self Motivation
Certification
- First Aid/Level 1, 2024
- Naloxone Administration, 2024
- Non-Violent Crisis Intervention, 2022
- Suicide Intervention (A.S.I.S.T.), 2021
- Mental Health First Aid, 2022
- Food Safe, 2001
Volunteer Experience
- Soccer Coach (NUFC), 2024, Prince George, B.C.
- Soccer Coach (PGYSA), 2023, Prince George, B.C.
- Elder’s Luncheon (PGNFC), 2018 - Present, Prince George, B.C.
References
- Melva Moore, 250-961-2072, My Way Coordinator - Prince George Native Friendship Center (Prince George, B.C.)
- Brandi Dunsmore, 250-613-7973, Guardianship Social Worker - Youth Around Prince (Prince George, B.C.)
- Lorna Bacon, 587-646-1411, Owner – Hydro Pups (Fort McMurray, A.B.)
Timeline
Life Skills Coach
Prince George Native Friendship Centre
10.2017 - 09.2024
Youth Care Worker
Chisolm Services for Children
10.2015 - 05.2017
Waitress
Jim's Family Restaurant
06.2005 - 08.2017
Bachelor of Arts - Major in Criminology -
Saint Mary’s University
Travel & Tourism Diploma -
Success College
- First Aid/Level 1, 2024
- Naloxone Administration, 2024
- Non-Violent Crisis Intervention, 2022
- Suicide Intervention (A.S.I.S.T.), 2021
- Mental Health First Aid, 2022
- Food Safe, 2001
Diploma in Counselling Skills – Social/Human Services -
Success College
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