Linda Moimoi
New Westminster,Canada
Summary
Customer service professional offering polished communication skills. Brings multi tasking skills and talent for staying professional and friendly in demanding work environments. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Motivated to learn, grow and excel.
Overview
7
7
years of professional experience
Work History
Personal Care Aide
Ofa Homecare
Surrey, BC
06.2024 - Current
- Assisted clients with daily living activities for increased comfort and quality of life.
- Recognized and reported abnormalities or changes in patients' health status
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared healthy meals to support client nutritional needs.
- Improved client satisfaction by providing personalized care and attention to their specific needs.
Supervisor
Gate Gourmet
Richmond, BC
11.2023 - 02.2024
- Improved event efficiency by effectively overseeing catering staff and ensuring timely food service.
- Reduced food waste with proper portion control and careful inventory management.
- Increased client retention, maintaining strong professional relationships through exceptional communication skills.
- Ensure on time aircraft departure by verifying flight has all it’s “no go” items
Gate Service Agent
American Airlines
Richmond, BC
01.2023 - 02.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed passenger check-in by verifying customers' travel documentation.
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with luggage issues such as delayed and damaged claims while maintaining calm and personable demeanor.
Service BC Customer Service
Maximus Canada
Remote , BC
01.2022 - 09.2022
- Help citizens by thoroughly explaining details in regards to queue trained for (ie. Speculation and Vacancy Tax, Homeowners Grant)
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Complete ongoing training for new queues (ie: home owner grants etc.)
Covid 19 Booking Agent
IBM
Remote
02.2021 - 01.2022
- .Streamlined booking processes for increased efficiency and reduced turnaround time
- Completed civilian requests
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members
Account Manager
Pacific Car Loans
Vancouver, BC
12.2017 - 02.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Skills
- Time Management
- Problem Solving
- Adaptability and Flexibility
- Effective Communication
Timeline
Personal Care Aide
Ofa Homecare
06.2024 - Current
Supervisor
Gate Gourmet
11.2023 - 02.2024
Gate Service Agent
American Airlines
01.2023 - 02.2024
Service BC Customer Service
Maximus Canada
01.2022 - 09.2022
Covid 19 Booking Agent
IBM
02.2021 - 01.2022
Account Manager
Pacific Car Loans
12.2017 - 02.2020