Courtney Hamilton
Costa Mesa
Summary
Talented Sales and Customer Service Representative effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
23
23
years of professional experience
Work History
Sales Floor Associate
Anthropologie
03.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Inside Sales Representative
Trace3 Inc.
11.2009 - 11.2014
- Responsible for tracking all billing milestones, rates, hours and engineers billing time to a project.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Created and updated customer accounts with relevant information.
Creative Strategy Manager
Rauxa Direct LLC
07.2007 - 09.2009
- Managed the day-to-day development of creative concepts and creative execution for direct mail and interactive marketing.
- Worked directly with clients in the development of creative strategy, including the preparation of creative briefs and strategic recommendations. Presented conceptual and completed creative work to clients.
- Coordinated with account management, database marketing and production departments to ensure the successful execution of client and agency strategies.
- Managed creative strategy assistants, in-house designers and freelancers to ensure each project was delivered error-free, on-time and on-budget.
Sales Floor Associate
Anthropologie
11.2004 - 09.2008
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Response Team Director
Marketing Evolved
03.2004 - 07.2007
- Responsible for manipulating direct mail orders and other promotional materials from concept to print for a large pharmaceutical client, handling/overseeing requests from over 100 representatives on a daily basis.
- Worked directly with the client, creative team and production team to facilitate marketing requests.
- Responsible for managing, supporting and motivating my client support team to provide the highest quality service in the most cost-effective manner.
- Communicated frequently with senior management regarding client feedback and ways to improve overall productivity and customer satisfaction.
Sales Floor Team Member
Pottery Barn
11.2005 - 03.2006
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
Customer/Sales Support Services
Xara Soccer
03.2002 - 03.2004
- Maintained and supported existing accounts and assisted in the development of new accounts.
- Assisted customers and sales force with order entry, inventory and developing programs for new accounts.
- Organized sales meetings and special/promotional events.
- Produced sales analysis and reports on a daily, monthly and yearly basis.
Product Promotions/Customer Service
Specialized Promotions Network
10.2001 - 03.2003
- Product promotion nationwide.
- Generated new promotional accounts in the nutritional/fitness market.
- Researched and identified prime target events for existing accounts.
- Managed existing customer accounts.
Showroom Sales and Production Assistant
Raffi Linea Uomo
04.2000 - 10.2001
- Assisted national sales manager on maintaining and developing a number of national key accounts such as: Bloomingdales, Nordstrom, Saks Fifth Avenue and Dillards - including account follow up, shipment confirmation/tracking of orders and sample designation.
- Assisted in all aspects of production, such as color and fabric selection to maximize sales growth.
- Visual detailing, merchandising and organization of showrooms and sales conventions.
- Sales Assistant of the month: July 2001.
Education
Bachelor of Science - Textile Merchandising And Design
University of Rhode Island
Kingston, RI05.1999
Textile Merchandising And Design
American InterContinental University
London, EnglandSkills
- Customer Relationship Management
- Sales expertise
- Superior organizational skills
- Relationship building and management
- Adept multi-tasker
- Positive and passionate
Timeline
Sales Floor Associate
Anthropologie
03.2021 - 01.2023
Inside Sales Representative
Trace3 Inc.
11.2009 - 11.2014
Creative Strategy Manager
Rauxa Direct LLC
07.2007 - 09.2009
Sales Floor Team Member
Pottery Barn
11.2005 - 03.2006
Sales Floor Associate
Anthropologie
11.2004 - 09.2008
Response Team Director
Marketing Evolved
03.2004 - 07.2007
Customer/Sales Support Services
Xara Soccer
03.2002 - 03.2004
Product Promotions/Customer Service
Specialized Promotions Network
10.2001 - 03.2003
Showroom Sales and Production Assistant
Raffi Linea Uomo
04.2000 - 10.2001
Bachelor of Science - Textile Merchandising And Design
University of Rhode Island
Textile Merchandising And Design
American InterContinental University
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