COURTNEY GOUTHRO
Edmonton,Canada
Summary
Accomplished leader with over a decade of experience in operations management, program development, and team leadership across non-profit, corporate, and community-based sectors. Expertise in designing and scaling impactful programs, managing multimillion-dollar budgets, and leading cross-functional teams to achieve exceptional results. Recognized for fostering strong stakeholder relationships, driving organizational change, and implementing innovative solutions to complex social and business challenges. Skilled in balancing strategic oversight with hands-on leadership to enhance operational efficiency while delivering meaningful client outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Reintegration Supervisor
The Mustard Seed
04.2025 - Current
- - Lead the development and implementation of a federally funded reintegration project across two cities and four correctional facilities.
- - Responsible for hiring, onboarding, training, and coaching a diverse team of advocates, peer support workers, and social workers in multiple cities.
- - Oversee delivery of barrier-reducing supports including housing applications, ID replacement, treatment referrals, and employment readiness.
- - Build and maintain partnerships with community agencies, correctional centres, and treatment facilities to strengthen referral pathways.
- - Monitor service outcomes, prepare program reports, and identify opportunities for continuous improvement.
- - Provide strategic oversight while ensuring high-quality service delivery to clients transitioning from custody to community.
Human Resource Manager & WAGE Project Coordinator (Contract)
Elizabeth Fry Society of Saskatchewan
06.2024 - 03.2025
- - Directed staffing requirements and resource allocation across programs.
- - Fostered relationships with stakeholders and streamlined workforce planning processes.
- - Improved scheduling and tracking systems to enhance program efficiency.
Lead Regional Advocate – Prairies Region
Canadian Association of Elizabeth Fry Societies
04.2023 - 06.2024
- - Managed regional budgets and reported on systemic issues impacting incarcerated and marginalized populations.
- - Coordinated professional development programs for staff, volunteers, and incarcerated individuals.
- - Liaised with government, community organizations, and internal stakeholders to enhance advocacy efforts.
Office/Operations Manager
4 Pillars
06.2022 - 02.2024
- - Oversaw operations across 5 locations in 2 provinces, managing payroll, onboarding, and performance.
- - Implemented workflow management strategies that increased efficiency and reduced costs.
- - Managed purchasing, sales, marketing, and departmental budgets.
Compliance Analyst
The Accounting Connection
08.2020 - 06.2022
- - Conducted audits, financial reporting, and compliance reviews for 186 client accounts.
- - Recommended improvements in internal control systems to strengthen compliance.
Membership Supervisor
YMCA Calgary
01.2018 - 07.2020
- - Supervised 142 staff across 4 sites, managing training, scheduling, and member relations.
- - Increased member satisfaction and retention through streamlined registration processes.
Marketing Representative/Team Lead
Hudson’s Bay Company
01.2017 - 01.2018
Store Manager
Starbucks
01.2014 - 01.2016
Investment Analyst
Carerra Investment Corporation
01.2014
Investment Analyst
McVestco Financial Ltd.
01.2011 - 01.2013
Education
Bachelor of Commerce -
Saint Mary’s University
Halifax, NS06-2008
Skills
- Operations & Program Management
- Strategic Planning & Execution
- Stakeholder & Community Engagement
- Budgeting & Financial Oversight
- Human Resources & Team Leadership
- Change & Process Improvement (Six Sigma Black Belt)
- Data Collection, Reporting & Compliance
- Crisis Response & Conflict Resolution
- Valuation techniques
Certification
- CSC, Canadian Securities License (2009)
- Administrative Assistant Certificate, Management Performance Centre (2010)
- Six Sigma Yellow, Green & Black Belt (2021–2024)
- Sage & Summit: Coaching Style of Leadership (2023)
Awards
Women Empowerment Leadership Award Nominee – 2025
Timeline
Reintegration Supervisor
The Mustard Seed
04.2025 - Current
Human Resource Manager & WAGE Project Coordinator (Contract)
Elizabeth Fry Society of Saskatchewan
06.2024 - 03.2025
Lead Regional Advocate – Prairies Region
Canadian Association of Elizabeth Fry Societies
04.2023 - 06.2024
Office/Operations Manager
4 Pillars
06.2022 - 02.2024
Compliance Analyst
The Accounting Connection
08.2020 - 06.2022
Membership Supervisor
YMCA Calgary
01.2018 - 07.2020
Marketing Representative/Team Lead
Hudson’s Bay Company
01.2017 - 01.2018
Store Manager
Starbucks
01.2014 - 01.2016
Investment Analyst
Carerra Investment Corporation
01.2014
Investment Analyst
McVestco Financial Ltd.
01.2011 - 01.2013
Bachelor of Commerce -
Saint Mary’s University
Similar Profiles
Brielle McGonigalBrielle McGonigal
Volunteer at The Mustard Seed ShelterVolunteer at The Mustard Seed Shelter
Daniel ObuobiDaniel Obuobi
Music teacher at Mustard seed chapel internationalMusic teacher at Mustard seed chapel international
KAREN A. GONZALESKAREN A. GONZALES
IT Technical Support Intern at Mustard Seed Systems Corporation-CebuIT Technical Support Intern at Mustard Seed Systems Corporation-Cebu
Shawn GreenlawShawn Greenlaw
Bartender/Head of Expo at The Hard DeckBartender/Head of Expo at The Hard Deck
RYAN BAULRYAN BAUL
Automotive Service Technician Apprentice at SHERWOOD PARK CHEVROLETAutomotive Service Technician Apprentice at SHERWOOD PARK CHEVROLET