Courtney Gouthro
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Regional Advocate for the Prairies Region
Canadian Association of Elizabeth Fry Societies
04.2023 - Current
- Forecast and manage regional budget.
- Document, educate and report on systemic issues
- Delivery of ongoing educational and professional development activities for incarcerated people, volunteers and staff
- Communicate with multiple stakeholders within the community, government and organization
Operations Manager
4 Pillars
06.2022 - Current
- Streamlined operational processes by implementing efficient workflow (lean) management strategies.
- Oversee day to day operations of 5 locations in 2 provinces, including payroll, onboarding & performance management
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Successfully implemented and managed budgets, that consistently met financial targets while maintaining high-quality standards.
- Enhanced team productivity by providing effective training programs and performance management systems (KPI's).
Compliance Analyst
The Accounting Connection
08.2020 - 06.2022
- Provide insights over financial transactions by creating chart of accounts to separate expenditures, revenue, assets, and liabilities
- Maintain accurate subsidiary accounts by validating, assigning, and updating transactions, offering detailed information on financial account activities
- Manage organized files of (186) clients by labeling, scanning documents, and OTC filings, involving quarterly, annual filings, and change of control.
- Conducted gap analyses on existing controls systems, recommending improvements where necessary for increased effectiveness in maintaining regulatory compliance.
- Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
Membership Supervisor
YMCA Calgary
01.2018 - 07.2020
- Identified and prioritized opportunities for team improvement by delivering training sessions and encouraging self knowledge and exploration to ensure career development
- Trained and mentored new staff members in membership policies and procedures, enhancing overall team performance and membership experience.
- Manage a team of 142 staff (Full time and Part time) across 4 locations
- Increased member satisfaction by implementing a streamlined registration process.
- Developed and executed successful membership events, fostering a sense of community among members.
Marketing Representative, Team Lead
The Hudson's Bay Company
05.2017 - 01.2018
- Established and enforced standards and guidelines for continuous process improvement.
- Enhanced brand identity through consistent messaging across all channels, including print collateral, website content, and social media profiles.
- Developed compelling marketing materials for product launches, resulting in heightened consumer interest and sales growth.
Store Manager
Starbucks
08.2014 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Investment Analyst
Carerra Investment Corporation
01.2014 - 08.2014
Investment Analyst
McVestco Financial Limited
05.2011 - 12.2013
Education
Bachelor of Commerce -
Saint Mary's University
Halifax, NS05.2008
Skills
- Operations Management
- Strategic Planning & Execution
- Staff Development
- Customer Relationship Management (CRM)
- Program & Project Administration
- Budget Management
- Change Management
- Organizational Skills
- Performance Management
- Strategic Planning
Certification
- CSC, Canadian Securities License, 2009
- Present Administrative Assistant Certificate, Management Performance Centre, 2010
- Six Sigma Yellow Belt, 2021
- Six Sigma Green Belt, 2022
- Sage & Summit: Coaching Style of Leadership, 02/2023 to 11/2023
Timeline
Lead Regional Advocate for the Prairies Region
Canadian Association of Elizabeth Fry Societies
04.2023 - Current
Operations Manager
4 Pillars
06.2022 - Current
Compliance Analyst
The Accounting Connection
08.2020 - 06.2022
Membership Supervisor
YMCA Calgary
01.2018 - 07.2020
Marketing Representative, Team Lead
The Hudson's Bay Company
05.2017 - 01.2018
Store Manager
Starbucks
08.2014 - 06.2016
Investment Analyst
Carerra Investment Corporation
01.2014 - 08.2014
Investment Analyst
McVestco Financial Limited
05.2011 - 12.2013
Bachelor of Commerce -
Saint Mary's University
- CSC, Canadian Securities License, 2009
- Present Administrative Assistant Certificate, Management Performance Centre, 2010
- Six Sigma Yellow Belt, 2021
- Six Sigma Green Belt, 2022
- Sage & Summit: Coaching Style of Leadership, 02/2023 to 11/2023
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