Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Gallicano

Athabasca

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Information Centre Attendant

Athabasca University
10.2023 - Current
  • Responded to student's requests efficiently and with knowledgeable assistance.
  • Developed and maintained strong relationships with student's to increase loyalty, trust and satisfaction.
  • Actively listened to student's, handled concerns quickly and escalated major issues to supervisor.
  • Answered student telephone calls promptly to avoid on-hold wait times.

Accounts Payable Clerk

Local Waste Environmental
04.2022 - Current
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Evaluated financial records to detect errors and discrepancies.

Department Manager

Canadian Tire
03.2018 - 10.2021
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management teams to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.

Administrative Assistant

Global Cell Communications
04.2013 - 05.2016
  • Answered multi-line phone system, routing calls, and delivered messages to staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor of Arts -

Athabasca University
Athabasca, AB
12.2025

High School Diploma -

Paul Kane High School
St. Albert, AB
06.2007

Skills

  • Timely Processing
  • Investigating Discrepancies
  • Vendor Invoice Processing
  • New Hire Training
  • Data Entry
  • Scheduling and Coordinating
  • Invoice Distribution
  • Office Supplies and Inventory
  • Merchandise Promotion and Display
  • Supervisor

Timeline

Information Centre Attendant

Athabasca University
10.2023 - Current

Accounts Payable Clerk

Local Waste Environmental
04.2022 - Current

Department Manager

Canadian Tire
03.2018 - 10.2021

Administrative Assistant

Global Cell Communications
04.2013 - 05.2016

Bachelor of Arts -

Athabasca University

High School Diploma -

Paul Kane High School

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Courtney Gallicano