Courtney Free
Hamilton,ON
Summary
Hardworking, offering hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.
Overview
4
4
years of professional experience
Work History
Pool Maintenance Technician
Greg Free Pool and Spa
Hamilton, ON
04.2024 - Current
- Enhanced pool water quality by conducting regular chemical balancing and treatment processes.
- Boosted customer satisfaction by providing professional and efficient pool cleaning services on a consistent basis.
- Maintained detailed records of completed tasks, providing accurate documentation for clients and supervisors as needed.
- Collaborated closely with team members, fostering positive working relationships to enhance overall service delivery.
- Earned trust from clients through consistent professionalism, punctuality, and dedication to maintaining their pools at the highest level possible.
Host
Spencer's at the Waterfront
Burlington, ON
08.2022 - 08.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Key Holder
La Vie en Rose
Hamilton, ON
08.2020 - 07.2023
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Used Point of Sale register system to complete transactions.
Education
Social Service Worker - Social Work
Mohawk College of Applied Arts And Technology
Hamilton, ONSkills
- Front of House Organization
- Table Vacancy Management
- Reservations
- High-Volume Dining
- Task Delegation
- Store Opening and Closing
- Cash Handling
- Positive and Professional
- Sales Proficiency
- Training and Mentoring
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Languages
English
Native or Bilingual
Timeline
Pool Maintenance Technician
Greg Free Pool and Spa
04.2024 - Current
Host
Spencer's at the Waterfront
08.2022 - 08.2023
Key Holder
La Vie en Rose
08.2020 - 07.2023
Social Service Worker - Social Work
Mohawk College of Applied Arts And Technology