Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic
Courtney Flatt

Courtney Flatt

Milton,Ontario

Summary

Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Dietary Aide/Supervisor

Oakville Senior Citizens Residence (OSCR)
01.2021 - 02.2024
  • Liaised and planned with healthcare professionals in creating nutrition-related treatment plans or in any changes to individual diet. Collaborated with residents to curate menus so to achieve nutritional and/or dietary goals.
  • Served meals to approximately 150 residents and 15 outside meal transfers daily in accordance with established schedules and dietary procedures.
  • Developed educational materials to increase staff awareness about allergens, specific diets, and overall nutritional concepts.
  • Maintained accurate documentation of food intake records, enabling close monitoring of each resident's nutritional progress.
  • Improved mealtime experiences for clients by addressing concerns promptly and professionally while maintaining confidentiality standards.
  • Mentored and trained new dietary aides, ensuring proper adherence to safety protocols and nutritional guidelines.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Followed all food safety regulations while preparing meals for patients.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Strengthened communication skills through regular interactions with others.

Keyholder/Supervisor

YaYa & Co.
08.2018 - 09.2020
  • Maximized revenue opportunities by analyzing sales data and adjusting product assortments and advised on promotional strategies accordingly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across team. Trained team members in successful strategies to meet operational and sales targets.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively to bolster customer intrigue.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Managed daily store operations, including opening and closing procedures, cash handling, and payroll.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained clean, adequately stocked, and organized store.
  • Opened inventory boxes and restocked shelves. Received from and sent transfers to other locations for customers if item not available in size and/or color that they wanted.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values. Accepted and processed customer returns.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit, and check payments.
  • Assisted with hiring decisions by conducting interviews and providing input on candidate selection for Key Holder role.
  • Submitted reports to senior management to aid in business decision-making and planning.

Server/Bartender

Ned Divine's Irish Pub
03.2018 - 03.2020

Server/Bartender/Supervisor

Kelsey’s Roadhouse
07.2016 - 05.2018

Manager

Chorizo Fresh Mex
08.2010 - 07.2016

Education

Sheridan College

Food Handler Certification

Smart Serve Certification

Skills

  • Problem-Solving
  • Verbal and Written Communication
  • Scheduling and Planning
  • Food handling safety
  • Time Management
  • Nutrition knowledge
  • Team Collaboration
  • Detail Oriented

Accomplishments

  • Successfully trained staff that later went on to become part of the Management Team.
  • Accomplished sales goals as well as promotional goals.
  • Assisted in writing policies, and procedures in the training manuals for new staff used at all Chorizo Fresh Mex locations.
  • Successfully completed all online WHMIS, Diversity and Quality of care training issued and ensured that staff completed by required date.

References

References available upon request.

Languages

English
Native or Bilingual

Timeline

Dietary Aide/Supervisor

Oakville Senior Citizens Residence (OSCR)
01.2021 - 02.2024

Keyholder/Supervisor

YaYa & Co.
08.2018 - 09.2020

Server/Bartender

Ned Divine's Irish Pub
03.2018 - 03.2020

Server/Bartender/Supervisor

Kelsey’s Roadhouse
07.2016 - 05.2018

Manager

Chorizo Fresh Mex
08.2010 - 07.2016

Sheridan College

Food Handler Certification

Smart Serve Certification

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Courtney Flatt