Courtney Fitzgerald
Grande Prairie,Alberta
Summary
Compassionate Massage Therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Massage Therapist
Holistic Elements
08.2023 - Current
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications.
Administrative Assistant III
The City of Grande Prairie
Grande Prairie, CA
05.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Massage Therapist
The Vine Luxury Spa
01.2023 - 08.2023
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Prepared oils and lotions for massages.
- Performed aroma therapies and specialized relaxation techniques.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Administered Swedish, deep tissue and sports massage techniques.
Bartender
Fore Seasons Indoor Golf
Grande Prairie, CA
10.2021 - 03.2022
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Medical Receptionist
Health Science Center
St. Johns, CA
12.2020 - 10.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
Certificate - Massage Therapy
Alberta College of Massage Therapy
Grande Prairie, AB 01.2022 - 07.2023
Certificate - Medical Administrative Specialist
Eastern Academy
Newfoundland, NL 05.2019 - 05.2020
Skills
- Administrative Procedures
- Reflective Listening
- Customer Consultation
- Swedish Massage
- Anatomy
- Stress Relief Massage
- Social Skills
- Treatment Planning
- Relationship Building and Management
- Deep Tissue Massage
Languages
English
Full Professional
Timeline
Massage Therapist
Holistic Elements
08.2023 - Current
Massage Therapist
The Vine Luxury Spa
01.2023 - 08.2023
Administrative Assistant III
The City of Grande Prairie
05.2022 - Current
Certificate - Massage Therapy
Alberta College of Massage Therapy
01.2022 - 07.2023
Bartender
Fore Seasons Indoor Golf
10.2021 - 03.2022
Medical Receptionist
Health Science Center
12.2020 - 10.2021
Certificate - Medical Administrative Specialist
Eastern Academy
05.2019 - 05.2020
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