COURTNEY DURAND
Ajax,Ontario
Summary
Results-driven Store Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational excellence. Excel in communication, decision-making, and problem-solving to deliver consistent results. Committed to leveraging these skills to drive the success of future projects and team.
Overview
13
13
years of professional experience
Work History
Cluster Manager
FatFace
Oshawa, Ontario
09.2023 - 10.2024
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Trained managers and supported staff on operational procedures, policies, and processes.
- Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
- Participated in recruitment activities such as interviewing potential candidates for positions within the cluster.
- Researched competition, retail sector trends, and current trading opportunities for new initiative ideas.
- Project Managed new store openings.
Store Manager
Sklar Peppler Home
Ajax, Ontario
05.2022 - 09.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Planned special promotions or discounts based on market trends.
Operations Lead
Sephora
Toronto, Ontario
09.2019 - 05.2022
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Managing budgets and ensuring costs remain within allocated amounts.
- Establishing key performance indicators to track productivity, quality standards.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Responsible for Inventory Management within store including: Shipping, receiving, returns, damages and cycle counts.
Department Operations Manager
Hennes & Mauritz
Toronto, Ontario
09.2011 - 12.2018
- Provided leadership by motivating staff members to reach their full potential while fostering a positive work environment.
- Managed day-to-day operations of the department including budgeting, staffing, scheduling, resource allocation, performance monitoring and quality control.
- Established key performance indicators for each team member and tracked progress against goals on a regular basis.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Associate of Arts - Fashion Management
Seneca College of Applied Arts And Technology
North York, ON06-2010
Skills
- Operations Management
- Emergency Response
- Training and Development
- Attention to Detail
- Decision-Making
- Effective Communication
Timeline
Cluster Manager
FatFace
09.2023 - 10.2024
Store Manager
Sklar Peppler Home
05.2022 - 09.2023
Operations Lead
Sephora
09.2019 - 05.2022
Department Operations Manager
Hennes & Mauritz
09.2011 - 12.2018
Associate of Arts - Fashion Management
Seneca College of Applied Arts And Technology
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