Courtney Duncan
701 Savoy Crescent Mississauga,ON
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
17
17
years of professional experience
Work History
Operations Manager Living Assistance
Duncan Living Assistance & Care Provider
Mississauga, ON
11.2010 - Current
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and implemented operational procedures to ensure quality standards are met.
Front Desk Administrator (Contract)
Jones LaSalle Lang
Mississauga, Ontario
01.2025 - 02.2025
- Utilized problem solving skills to resolve conflicts between customers or staff members.
- Updated database with new customer information after each transaction was completed.
- Organized mail distribution in accordance with established guidelines.
- Coordinated with vendors for supplies delivery and installation of new equipment.
- Performed data entry into various computer systems accurately and efficiently.
Logistics Coordinator
Ingram Micro
Mississauga, Ontario
06.2008 - 05.2010
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Developed strategies to optimize stock levels while ensuring availability when needed.
- Organized and monitored the shipment of products in accordance with customer requirements.
Education
Social Work - Social Work
Sheridan College Institute of Technology And Advanced Learning
Oakville04-2004
Associate of Arts -
York University
Toronto10-2002
Skills
- Operational procedures
- Employee training
- Performance management
- Quality assurance
- Policy development
- Customer relationship management
Affiliations
- I enjoy playing competitive chess, gardening and reading historical books
Timeline
Front Desk Administrator (Contract)
Jones LaSalle Lang
01.2025 - 02.2025
Operations Manager Living Assistance
Duncan Living Assistance & Care Provider
11.2010 - Current
Logistics Coordinator
Ingram Micro
06.2008 - 05.2010
Social Work - Social Work
Sheridan College Institute of Technology And Advanced Learning
Associate of Arts -
York University
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