Courtney Drummond
Victoria
Summary
With a multifaceted background in Sales, Management, Events, Finance and Hospitality I have a great understanding of the consumer. I pride myself on training and support along with my excellent interpersonal skill. I have a level head for on the spot problem solving and strategy planning.
Overview
6
6
years of professional experience
Work History
Guest Experience Manager/Front Desk Guest Service Agent
Pan Pacific Hotels
05.2023 - 03.2024
- Account/billing inquiries
- Concierge
- Manage existing + create new reservations
- Investigated guest challenges and sources of dissatisfaction to offer timely resolutions
- Assist all front desk agents while balancing tasks.
Administrative Assistant
Tall Tree Integrated Health
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Cash Auditor
Gibbons Hospitality Group
08.2023 - Current
- Followed established auditing processes to meet internal and regulatory requirements
- Gave attention to detail to reconcile due backs and shortages missed by venue staff
- Data transfer different tracking portals
- Prepared spreadsheets and audit reports
- Tracked funds, prepared deposits and reconciled accounts.
Sales Representative & Tour Guide
Gibbons Hospitality Group
06.2023 - 01.2024
- Supervised tour team while liaising with venue management
- Promotion of Gibbons venues
- Developed and delivered engaging sales presentations to convey product benefits
- Touring groups up to 150 from venue to venue
- Ticket management.
Manager
Pascoes The Jewellers
11.2018 - 04.2023
- Budget tracking (store and individual employee)
- Sales Tracked sales with company KPIs
- Processed payroll, and created schedules
- Coaching and training
- Recruitment and onboarding
- Profit and Loss management
- Stock orders and stock management
- Customer conflict resolution and rapport building.
Education
Bachelor of Arts - Theatre Studies and Human Resource Management
University of Otago
New Zealand12.2020
Skills
- Communicating and relationship building
- Time Management and prioritization
- Driving success through motivation
- Creating spreadsheets and tracking resources
- Event management and planning
- Working autonomously and/or as part of a team
- Dynamic and resilient problem solving
- Proficiency in all Microsoft Office programs
References
References available upon request
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Tall Tree Integrated Health
04.2024 - Current
Cash Auditor
Gibbons Hospitality Group
08.2023 - Current
Sales Representative & Tour Guide
Gibbons Hospitality Group
06.2023 - 01.2024
Guest Experience Manager/Front Desk Guest Service Agent
Pan Pacific Hotels
05.2023 - 03.2024
Manager
Pascoes The Jewellers
11.2018 - 04.2023
Bachelor of Arts - Theatre Studies and Human Resource Management
University of Otago
Similar Profiles
Crystal LimCrystal Lim
Reservation Agent at Pan Pacific Hotels GroupReservation Agent at Pan Pacific Hotels Group
Viri Lakhveer KaurViri Lakhveer Kaur
Global Corporate Director of Residences at Six Senses Hotels Resorts SpasGlobal Corporate Director of Residences at Six Senses Hotels Resorts Spas
Pema YethroPema Yethro
Host at Pan Lounge ( Pan Pacific VancouverHost at Pan Lounge ( Pan Pacific Vancouver