Courtney Driscoll
Vancouver,Canada
Summary
Dedicated service industry professional with over 12 years of experience in fast-paced customer environments, currently pursuing a degree in Business Management with a specialization in Accounting. Proven expertise in delivering exceptional customer service, adept at multitasking, and fostering effective team collaboration. Recognized for a strong work ethic and meticulous attention to detail, consistently striving to exceed expectations and enhance customer satisfaction. Committed to leveraging extensive experience and academic knowledge to drive operational success and contribute positively to organizational goals.
Overview
1
1
years of professional experience
Work History
Server/Bartender
The Lamplighter Public House
Vancouver, BC
07.2024 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed cash handling and processed credit card transactions with precision.
- Resolved customer concerns with professionalism and friendliness, ensuring a positive dining experience.
- Managed table assignments and ensured timely food delivery for optimal guest satisfaction.
Assistant General Manager
The Pint Public House
Vancouver, BC
03.2022 - 07.2024
- Progressed from server to leadership role, exemplifying strong leadership and commitment to team success.
- Coordinated staff supervision, optimized inventory management, and delivered exceptional customer service during daily operations.
- Exhibited leadership by strategically delegating tasks and offering guidance to team members.
- Monitored adherence to company policies, procedures, and industry regulations.
- Handled customer complaints and inquiries promptly, ensuring a positive service experience.
- Contributed to the development and implementation of strategies to increase sales and improve overall restaurant performance.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed payroll processing effectively, ensuring accuracy in employee hours worked and pay calculations.
Bartender/Server
Red Card Sports Bar
Vancouver, BC
10.2021 - 03.2022
- Managed bar operations in a busy restaurant setting, serving a diverse clientele with a focus on hospitality and efficiency.
- Prepared and served a variety of beverages, including specialty cocktails and craft beers, while also assisting with food service as needed.
- Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning equipment.
- Developed rapport with regular customers and provided personalized recommendations based on their preferences.
Education
Business Management With Accounting Specializations
Career City College
Kelowna, BC02-2026
Skills
- Employee onboarding and training
- Team leadership experience
- Restaurant operations management
- Service-oriented background
- Reliable work commitment
- Guest engagement
- Exceptional customer service
- Strong work ethic
- Cash handling
- Team collaboration
- Inventory management
Timeline
Server/Bartender
The Lamplighter Public House
07.2024 - Current
Assistant General Manager
The Pint Public House
03.2022 - 07.2024
Bartender/Server
Red Card Sports Bar
10.2021 - 03.2022
Business Management With Accounting Specializations
Career City College