COURTNEY DENISON
Newport Beach
Summary
Customer-focused professional with 9+ years of experience supporting complex operations, managing relationships, and driving successful adoption of technical and process-based solutions. Recognized for transforming disorganized environments into efficient systems, solving high-pressure challenges with empathy, and supporting diverse users through change. Highly detail-oriented, organized, and passionate about uncovering roadblocks to ensure full user satisfaction and long-term success.
Overview
2026
2026
years of professional experience
Work History
Deputy
Orange County Sheriff's Department
01.2020 - Current
- Serve as a primary point of contact for Orange County Sheriff's ServiceNow project providing solution-driven support including demos, creation of guides and in-person training.
- Collaborate with Regional Technology Operations Center partners, law enforcement teams, and stakeholders to ensure safety, compliance, and successful resolution of service needs.
- Managed and created workflows with technical engineers in the build out of customized work spaces for jail facilities.
- Utilize technical systems, reporting platforms, and evidence-tracking tools with exceptional accuracy and attention to detail.
- Train new staff on procedures, documentation standards, and system use to ensure consistent adoption and operational readiness.
- Identify workflow gaps and recommend improvements to enhance efficiency, communication, and service delivery.
- Maintain detailed records and documentation while ensuring alignment with agency policy.
- Build and maintain trust-based relationships with county personnel, demonstrating calm, professionalism, and strong communication during interactions.
Executive Assistant
Sonance
01.2018 - 01.2020
- Act as the primary support partner for chief financial officer, ensuring smooth operational flow, accurate reporting, and timely completion of technical workstreams.
- Engage cross-functionally with internal teams to identify data errors, correct reporting inconsistencies, and remove workflow roadblocks.
- Access and analyze multiple databases daily to deliver accurate billing, updates, and user-critical information.
- Provide empathetic support to internal stakeholders by anticipating needs, resolving issues, and improving overall user experience with internal tools and processes.
- Maintain exceptional detail in documentation, logs, and compliance-related materials, enabling high adoption and trust in system outputs.
Executive Assistant
FastTalker Auctioneers
01.2017 - 01.2018
- Fostered positive relationships with executives, staff, and partners, ensuring seamless day-to-day operations.
- Identified and resolved operational challenges creatively, improving organizational efficiency and internal communication.
- Managed schedules, meetings, travel, and budget tracking with precision to ensure smooth, predictable workflows.
- Provided first-line support for internal and external inquiries, translating technical and non-technical needs into actionable solutions.
Trustee Manager
Auction.com
2010 - 01.2017
- Led team hiring, training, and competency development, enabling consistent adoption of new processes and system tools.
- Reviewed critical financial and operational documents with a focus on quality control, accuracy, and user trust.
- Collaborated with cross-department stakeholders to identify gaps, reduce errors, and streamline workflows.
- Delivered high-volume customer support, data accuracy checks, and quality control for marketing and property data.
- Coordinated workflows between external partners and internal teams to ensure accurate information and smooth operations.
- Supported business development efforts through documentation management, data review, and customer communication.
- Contributed to user satisfaction by communicating clearly, resolving issues quickly, and ensuring reliable information for all stakeholders.
Education
Associate of Arts -
Santa Ana College
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Adobe Illustrator
- Windows & MacOS
- HTML & Website Development
- Advanced Internet Research
- Database Navigation & Document Management Systems
Accomplishments
Deputy of the quarter
Timeline
Deputy
Orange County Sheriff's Department
01.2020 - Current
Executive Assistant
Sonance
01.2018 - 01.2020
Executive Assistant
FastTalker Auctioneers
01.2017 - 01.2018
Trustee Manager
Auction.com
2010 - 01.2017
Associate of Arts -
Santa Ana College
CORE STRENGTHS & COMPETENCIES
- Customer Relationship Management & Retention
- User Adoption & Product Support
- Empathetic Listening & Communication
- Creative Problem Solving & Critical Thinking
- Workflow Optimization & Productivity Improvement
- Project Coordination & Cross-Functional Collaboration
- Training, Onboarding, & User Enablement
- Technical Documentation & Issue Resolution
- Data Accuracy, Compliance & Operational Execution
ADDITIONAL VALUE
- Known for empathetic listening and relationship-building across diverse users.
- Thrives in roles requiring frequent communication and direct user engagement.
- Highly organized and capable of managing multiple concurrent priorities with consistency and professionalism.