Courtney Corral

• Demonstrate a high level of compassion, empathy, integrity, and willingness to help others
• Coordinates the arrangement schedule
• Assists with emails and follow ups with families
• Promptly and professionally answers incoming calls and greets families at-need
• Receives deceased personal belongings from family and proficiently enters them into HMIS
• Communicates efficiently among multiple departments and team members
• Assists in training new hires
• Maintains the cleanliness of the at-need lobby

• Implements skill acquisition programs to teach social, communication, safety, and daily living skills

• Collaborates with advisors and parents to implement tailored activities for the child’s specific needs

• Maintains accurate and timely documentation of all data collected and graphed in sessions

•Answers an influx of calls and directs them to the appropriate department

•Demonstrates a high level of diplomacy under pressure in a high-volume environment

•Schedules appointments for at-need families

•Acts on customer complaints to provide satisfactory resolution

•Updates HMIS system records

•Utilizes DocuSign for embalming authorizations

•Inputs records for Death Certificates

• Maintains positive attitude in a stressful, high paced environment

• Handles high volume of customer cash/debit card payments

• Manages computer software and enters in accurate data

• Demonstrates in-depth knowledge of company food, drinks, and products

• Trains newly hired employees

• Coordinates nightly side work for 10+ employees

• Cleans and closes restaurant thoroughly for next day opening